Software Licensing Officer
DDaT provides support for University of Bath software approval and procurement. As a Software Licensing Officer you will help ensure compliance, value for money and efficient provision/renewal of software licences for the university. You will review licence requests, triage them, liaise with requestors and suppliers, maintain the software catalogue, manage the renewal calendar, and provide advice and information to promote a positive customer experience.
Responsibilities
* Ensure compliance and effective management of software licences.
* Review licence requests, triage, and liaise with colleagues, requestors and suppliers to secure value for money purchasing.
* Maintain software licence knowledge materials and information management procedures.
* Manage the licence renewal calendar to prevent termination before renewal.
* Provide information and advice to ensure coherence and cost‑efficient procurement of licences and hardware contracts.
* Deputise for the Manager of Software Licensing when required.
* Establish positive relationships with DDaT teams, Cyber, Service Desk, procurement and university‑wide product owners.
About You
* Attentive to detail and committed to delivering an exemplar customer experience.
* Positive and proactive approach, succeeding independently while knowing when to seek advice.
* Proven success in an IT customer service environment with delivery to time and quality standards.
* Ability to identify and implement improvements for efficient and effective processing of requests.
* Confidence to say no when required and make informed decisions.
* Enjoy problem‑solving and building your IT software knowledge base.
Benefits
* Free counselling services through Health Assured
* Cycle to work scheme
* Electric vehicle salary sacrifice scheme
* Staff discount at Team Bath gym
* Staff discounts on postgraduate tuition fees
* Staff discount on language courses
* Generous employer contributory pension schemes
* Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
* A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
* Free entry to the Holburne Museum in Bath
* Local discounts and more
* A family‑friendly workplace
* An excellent reward package that recognises the talents of our diverse workforce
* Relocation allowance
* Visa reimbursement and Interest‑Free Loan to help with the cost of some immigration expenses
For an informal discussion about the role please contact Jyoti Patel – Software Licensing Manager on jp802@bath.ac.uk or Adrian Hooper – IT Service Manager (Specialist) pysamh@bath.ac.uk; however please ensure that you submit your application through the university's website.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under‑represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment. We are very proud to be a signatory of the Armed Forces Covenant, an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.
Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.
Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.
Job type and duration: This role is offered on a fixed‑term basis (36.5 hours per week), starting in February 2026, with an expected end date of 12 February 2027.
#J-18808-Ljbffr