The Vacancy
Pro Insurance currently has some exciting new opportunities for Graduate Trainee Claims Technician to join our Casualty Claims Team, processing claims to support an existing client.
Pro currently operates a hybrid working model. The majority of this role will be working at home with travel to the Glasgow, Liverpool or Horsham office on a weekly basis, and other offices as and when required.
Purpose of Role
Reporting to the Claims Manager, the Graduate Claims Technicians will handle a caseload EL/PL short tail disease and illness claims under supervision, including, but not limited to, the following:-
* Housing Disrepair
* Care Claims
* Stress Claims
* RSI
* Other short tail
* Liaising with solicitors and brokers
* Managing all diaries and post within the agreed SLAs
* Developing effective business relationships internally and externally
* Maintain accurate records for auditing and regulatory purposes
* Identifying potential fraud
* Proactively support the team in their achievements and overall business objectives
* Oversight of PLF in respect of any litigated claims to ensure the case strategy is appropriate
* Contribute to projects relevant to the sub vertical
* Represent Pro in a Professional manner to both peer and potential marketplace acquaintances
Knowledge and skills
* Technical background relating to EL/PL claims is preferable however not essential. Full training will be provided for the successful candidate
* Experience in other claims is a distinct advantage
* Excellent Policy interpretation skills
* Ability to work to strict deadlines
* Ability to manage competing commitments
* Effective communication skills and key stakeholder relationship management skills
* Knowledge of claims handling, fraud and impacting legislation
* Adaptable to change
* Claims Handling Authority/Licence appropriate to the work type
* Strong relationship building skills and a professional and approachable manner