Supporting the work of the Jeweller since 2006
Sales Consultant Sales Consultant - Birmingham (New Premium Showroom Opening March 2026)
Sales Consultant - Birmingham
(New Premium Showroom Opening March 2026)
Queensmith
5 St Philips Place, Birmingham
About This Opportunity
Queensmith is opening a stunning new appointment-only showroom at 5 St Philips Place, Birmingham's premier business quarter, and we're looking for exceptional sales talent ready to take the next step in their career. This is more than a sales role. It's an opportunity to be part of something special from day one: shaping the customer experience at a brand-new location, working in one of the city centre's most sought-after buildings and growing with an award-winning jeweller that's redefining the fine jewellery experience. As a Sales Consultant, you'll bring warmth, confidence and expertise to every interaction, guiding customers through one of life's most meaningful purchases. You'll blend product knowledge with emotional intelligence, helping clients navigate bespoke designs, diamond specifications and precious materials with clarity and care. Working closely with colleagues across Sales, Operations and Production, you'll ensure every stage of the customer journey feels seamless, personal and exceptional. This role is perfect for someone who has proven themselves in fine jewellery sales and is ready to elevate their career with a company that champions excellence, innovation and genuine customer connection.
What You'll Be Doing
1. Welcome customers into our premium showroom and deliver an outstanding, personalised experience from first consultation to final handover
2. Provide expert guidance on diamonds, gemstones, metals and craftsmanship, translating technical details into engaging, confident recommendations
3. Achieve and exceed individual sales targets through consultative selling and closing appointments with professionalism and care
4. Build lasting relationships with clients through thoughtful follow-up, driving loyalty, repeat business and referrals
5. Promote bespoke design services, resizing, aftercare packages and complementary pieces with natural confidence
6. Collaborate seamlessly with the wider team on appointments, special orders, bespoke commissions and service requests
7. Stay current on product launches, market trends and customer insights to enhance both performance and experience continuously
8. Champion the high standards that define Queensmith, ensuring brand and service consistency across every touchpoint
Requirements
What We're Looking For
Essential:
9. Minimum 2 years in a customer-facing sales role within fine jewellery
10. Proven track record of meeting or exceeding sales targets whilst delivering exceptional service
11. Genuine passion for luxury retail and helping customers make confident, informed decisions
12. Strong interpersonal skills and the ability to build rapport quickly and authentically
13. Comfortable in a fast-paced, collaborative environment with evolving priorities
14. Confident learning technical product details and communicating them in accessible, compelling ways
What sets you apart:
15. Customer-centric mindset with high emotional intelligence
16. Natural sales ability with confidence in consultative selling, upselling and cross-selling
17. Excellent organisational skills to manage multiple client journeys, appointments and follow-ups simultaneously
18. Adaptability and resilience in a dynamic retail setting
19. Eagerness to grow with a forward-thinking brand at an exciting stage of expansion
20. Strong communication and interpersonal skills, with excellent follow-up discipline and organisational ability to nurture client relationships
Why Queensmith?
At Queensmith, we're revolutionising the engagement and wedding jewellery experience. Our culture is built on three pillars: Be Brilliant (the relentless pursuit of excellence), Be Clear (transparent, ethical, and impactful), and Be Unique (celebrating individuality and creativity). Just as we democratise diamond jewellery through bespoke craftsmanship, we create an exceptional, rewarding environment for our teams. We now boast a growing team of nearly 100 staff across multiple departments, including Sales, Customer Care, Production, Workshop, Marketing and HR.
What Makes Us Different
21. Authentic craftsmanship: We don't just sell jewellery; we manufacture it. Our in-house workshop means you'll truly understand what you're selling and can speak with genuine authority about how each piece is made
22. Consultative, client-led sales: No hard selling. Our approach is warm, expert, and commercially astute, focused on building lasting relationships rather than one-off transactions
23. Real progression with a growth-focused business: Clear expectations, strong support, and genuine career development opportunities. We're expanding with purpose, and ambitious team members grow with us
24. Transparent, ethical practices: From how we source our materials to how we communicate with customers, integrity sits at the heart of everything we do
Benefits
What You'll Enjoy
Financial & Career Growth:
25. Highly competitive salary and financial benefits
26. Generous sales commissions and company bonus scheme (realistic target earnings of up to £20,000 per year on top of base salary)
27. £2,500 Sign-on bonus
28. Clear progression pathways across departments
29. Generous pension contributions
Wellbeing & Work Environment:
30. Premium workspace at 5 St Philips Place, a landmark Birmingham development with contemporary interiors and modern amenities
31. Free barista-quality coffee bar on-site
32. Exclusive rooftop lounge and terrace; the perfect space for lunch breaks and downtime with panoramic city views
33. Secure bike storage for eco-conscious commuters
34. Private healthcare plan and wellness benefits
35. 25 days holiday + bank holidays
36. Access to a mindfulness app and mental health support
Recognition & Development:
37. Employee Recognition Programme that celebrates your contributions
38. Comprehensive training and professional development opportunities
39. Regular workplace culture initiatives and team events
Location, location, location
Queensmith's new private client office is located at 5 St Philips Place, a landmark development in Birmingham's prestigious Cathedral Square and Colmore Row business quarter. With New Street and Snow Hill stations just minutes away, exceptional dining on your doorstep, and a building designed for the modern professional, it's the perfect location for our newest showroom.
Ready to Make Your Mark?
If you're an ambitious jewellery sales professional looking for your next challenge with a brand that values brilliance, clarity, and individuality, we'd love to hear from you.
Apply now to be part of Queensmith's exciting Birmingham chapter!