Service Delivery Manager
Salary - can be shared on initial discussion
Sunderland - 3x per week onsite
We are representing a well renowned company in the midst of transformation and change who are looking for a Service Delivery Manager to join their high‑performing team.
As the Service Delivery Manager, you will be an individual contributor, and ensure the delivery of high-quality IT services across the business. You will manage service performance, negotiate and monitor SLAs & KPIs, conduct supplier search reviews, and drive continual improvements.
We are looking for:
* Proven experience in an IT service delivery position
* An understanding of change, incident & problem management
* Commercial awareness and ability to influence supplier contracts
* Strong analytical, negotiation, and communication skills
It would be a bonus if you had:
* ITIL Foundation certificate
* Exposure to Central Functions - HR, Payroll, Finance, etc
If this sounds of interest, please apply today!
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