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Job Opportunity: Guest Relations Executive at The Connaught
We are seeking an engaging and inspiring Guest Relations Executive to join the award-winning 5-Star deluxe hotel The Connaught.
Located in the heart of Mayfair village, The Connaught combines tradition with contemporary flair. With its bespoke service, a 3,000-piece art collection, three Michelin-starred restaurant Hélène Darroze at The Connaught, and London’s only Aman Spa, it is the choice for connoisseurs of the art of living well. Jean-Georges at The Connaught offers all-hours informal gourmet dining; and the exquisite Connaught Bar has won prestigious awards for its masterful mixology.
As Guest Relations Executive, your role is to ensure the highest level of guest recognition and satisfaction. You will prepare reports such as the VIP list and activity report, and work closely with agents, bookers, and guests to ensure all requirements during their stay are seamlessly executed.
The ideal candidate will be passionate, motivated, welcoming, and highly organized, with excellent communication skills and a pleasant telephone manner. You should work well under pressure, coordinate efficiently with other departments, and possess strong administrative and organizational skills.
Previous experience in Reception or Guest Relations within a luxury hotel environment is preferred.
Benefits at Maybourne
We strive to reward our employees for their hard work. In return, we offer:
* Competitive salary package
* Holiday allowance increases after 3 and 5 years of service
* Travel Season Ticket Loans
* Pension Scheme*
Health and Wellbeing Support
* Subsidised treatments (Podiatrist, Osteopath, Masseuse)
* Eye test vouchers and glasses contributions*
* 24-hour employee assistance helpline
* On and off-site Occupational Health Service
* Death in Service salary contribution
* Wellbeing activities for mental and physical health
* Complimentary nutritious meals at the staff restaurant
Recognition and Career Development
* Referral Scheme ‘Introduce a Star’ earning up to £1,500*
* Employee recognition and awards with prizes
* Employee of the Month nominations
* Additional paid day off for your Birthday
* Internal transfer and promotion opportunities
* In-house training focusing on career growth
* Long service awards
* Preferential room rates of £50/night for staff and family
* Hotel Guest Experience Stay, including overnight stay and dining
* 50% Food and Beverage discount across Maybourne
* Social events and celebrations
* Wedding and Baby gifts, Retirement functions
* Family-friendly policies including enhanced Maternity and Paternity Pay
*Terms and conditions apply.
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