Job Description
Membership Manager
Delivering Exceptional Member Experience & Retention Across a High-Profile Membership Organisation
£40,000–£45,000 (dependant on experience)
Hybrid – Central London (1–2 days) + Home-Based
Full Time | Permanent
A high-profile, purpose-led membership organisation is seeking an experienced and detail-driven Membership Manager to own and deliver an outstanding end-to-end member journey.
This is a pivotal role focused on member engagement, retention, data integrity, and operational excellence, working closely with commercial, events, marketing, and leadership teams. The successful candidate will play a key role in scaling membership operations, embedding best-in-class processes, and supporting ongoing digital transformation initiatives.
This role suits someone who combines strong relationship management skills with a process-led, data-informed mindset, and who takes pride in delivering a consistently high-quality member experience.
What You’ll Do
Own the membership journey end to end
1. Lead onboarding, retention, and renewal processes to ensure a seamless, high-quality member experience
2. Act as a primary point of contac...