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Service Desk Analyst, newcastle-upon-tyne, tyne and wear
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Client:
TRIA
Location:
newcastle-upon-tyne, tyne and wear, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
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Job Description:
1st Line Support Analyst
An exciting opportunity to join a growing logistics organisation that is expanding its support team. You’ll be part of a close-knit IT function, providing first-line technical support within a Microsoft Office 365 environment. Your responsibilities will include managing and resolving support tickets, escalating issues where appropriate, and contributing to the smooth operation of end-user services.
This is an ideal role for someone looking to grow and progress within a dynamic and supportive team. They are working with a complete Microsoft cloud environment; therefore, you will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more.
We are looking for someone with:
* Outstanding customer service skills and a strong service-oriented mindset
* Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID)
* A proactive support analyst who is eager to learn and develop professionally
* Familiarity with Microsoft Intune
This is a fantastic opportunity to join a well-respected organisation with clear pathways for career development. You’ll gain exposure to both support and project-based work, offering variety and the potential for fast-tracked progression.
If this sounds like the right fit for you, please apply and we will be in touch!
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