Welcome to John Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 8 offices across the East and West Midlands and over 100 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we’re happy to offer you an exciting opportunity to join our dynamic team a Regional System Trainer. Reporting into the Head of Operations you will be responsible for training regional teams on effective use of the CRM systems used across group. This role is based in Birmingham and has an OTE range of £30,000 - £35,000 pa. Duties & Responsibilities Build extensive knowledge of the Lettings and Sales functionality of Reapit and, where used, Qube MRI. Write system courses, including system introductions and role-specific modules. Schedule and deliver a minimum of two new-starter courses and two role-specific courses per month in each of your two regions. Work with the M&A team to ensure staff joining via acquisition attend relevant courses and receive ongoing local system support. Collaborate with the wider Operations team to review audits and compliance findings and identify gaps requiring training. Work with counterparts across the group to share best practices and training materials. Maintain accurate training records for all system users. Identify and implement methods to improve operational efficiencies while minimising risk. Perform any other duties as required to ensure the smooth running of the group. Additional Duties Undertake any other duties as reasonably required. Maintain the highest standards of professional performance. Ensure training is aligned with legislation and industry regulations. Keep professional skills and industry knowledge updated through training and development. Ensure all relevant policies are fully implemented. Skills Required Extensive knowledge of Lettings and Sales CRM systems. Minimum of 3 years’ industry experience. Proven experience in compiling and delivering effective training. Here's what you can look forward to: Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health. Our Employee Assistance Programme offers free counselling support sessions. Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday. Get the latest gadgets and appliances with our Smart Tech Scheme. We're committed to reducing our carbon footprint with our Cycle2Work Scheme. We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF. Celebrate your loyalty with special days and celebrations for length of service. Planning for retirement? We've got you covered with that important pension pot. We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career. And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder! We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. Join us and experience a workplace that truly values you. Apply today!