Overview
Are you an experienced customer service professional with a background in sales office administration? Do you thrive in a fast-paced manufacturing environment and enjoy being the key link between sales, customers, and production teams? If so, we want to hear from you!
We're seeking a Customer Service Representative to join a leading manufacturer in Newport. You'll play a vital role in ensuring smooth order processing, accurate documentation, and excellent communication across customers, agents, and internal departments.
Role
Customer Service Representative
Permanent • Up to £30,000 per annum • 37.5 hours per week, worked on a flexible basis
9:00am - 17:00 Monday to Friday, 9:00 - 12:00 Friday
(Core hours: Mon-Thurs 9am-12pm & 2pm-4pm, Fri 9am-12pm)
Newport • Please note: public transport links to the site are very limited and infrequent.
Responsibilities
* Prepare quotations and liaise with the Machine Shop for lead times and costs
* Raise production orders and oversee shipping and invoicing, ensuring correct documentation is in place
* Prepare BOMs, routings, cost roll-ups, and work files
* Act as a key point of contact between Sales, Production, and customers to meet agreed schedules
* Maintain accurate records of orders, deliveries, imports, and exports
* Manage inter-plant replenishment and the washed boats process
* Handle general reception and administration duties
Essential Experience & Skills
* Previous experience in an office-based, customer-facing role
* Understanding of sales order processes within a manufacturing environment
* Proficiency in MS Word, Excel, Outlook
* SAP experience required
Company Benefits
* 25 days holiday + statutory and bank holidays
* Health cash plan
* Private medical insurance (option to add family members)
* 4% pension contribution
* Death in service cover
* Up to 5 weeks company sick pay per year
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