Job Description This is an exciting opportunity to join the Facilities team and play a key role in maintaining the freehold and leasehold properties within the group estate. You will ensure compliance with hard and soft services requirements that impact day-to-day operations, health & safety, and cost control. Reporting to the Head of UK Retail Facilities, you will manage planned and reactive maintenance, liaise with contractors and internal teams, and support the wider facilities to function across the business. This role will be based onsite circa 3 days per week at our Shirebrook HQ with 2 days travel Facilities Management Manage planned and reactive maintenance for hard and soft services. Administer software systems used to control operations. Liaise with stores, contractors, suppliers, and internal departments. Financial Control Review invoices and purchase orders before approval to ensure accuracy and compliance with group requirements. This will work along the departments AI FM Agent. Maintain control of budgets, monitoring expenditure and reporting regularly. Interrogate and approve quotes in line with financial guidelines. Project Support Organise works with contractors and support project works as required. Assist with store closures and new site acquisitions. Duties Work on CAFM Portal system, assessing and triaging tickets. Take and make calls on the Facilities mobile., where you will be allocated a region to look after. Cover Main reception as required, on a Adhoc basis. Participate in rotation “On Call” for the facilities department for escalation purposes out within office hours. Relationship Management Build strong relationships with store teams, contractors, and the Facilities team. Deliver high-quality, business-focused services with an emphasis on collaboration and support Training & Process Improvement Ensure store teams are trained on ARMS and understand ticket logging and updates. Review and influence standard operating procedures to improve efficiency and compliance. Site Audits & Compliance Attend project handover meetings to ensure snagging issues are resolved, and documentation is complete. Log handover audits and chase outstanding works to meet specification standards. Conduct site audits before and after PPM visits, ensuring all issues are logged and resolved. Verify compliance documents are accessible and up to date on ARMS and in-store. Hard Services – Technical and structural elements of property maintenance: Planned Preventive Maintenance (PPM) – Scheduled maintenance to prevent breakdowns. Heating & Cooling Systems – HVAC systems ensuring optimal temperature control. Water Systems – Plumbing, water safety, and compliance checks. Electrical & Data – Power supply, lighting, and data cabling. Lifts & Escalators – Maintenance and compliance for vertical transportation. Roofs & Building Fabric – Structural integrity, repairs, and upkeep. Signage – Installation and maintenance of internal and external signs