We are recruiting on behalf of a well-established and forward-thinking organisation seeking a Continuous Improvement Administrator to support process optimisation, data analysis, and continuous improvement initiatives.
This part-time role (4 days per week) is an engaging opportunity to join a collaborative team where your work will help maintain high standards, streamline processes, and support ongoing improvement across the organisation.
Key Responsibilities
* Conduct audits across call performance, CRM data and client interactions
* Analyse results and identify trends or improvement opportunities
* Share outcomes with managers and track agreed actions to completion
* Maintain accurate continuous improvement records and documentation
* Produce reports or dashboards to support performance monitoring
* Recommend process improvements to reduce errors and inefficiencies
* Support the development of continuous improvement methodologies and tools
* Collaborate with teams to maintain relevant scoring and evaluation criteria
* Assist in developing training materials linked to process and performance outcomes
* Support compliance reviews and maintain up-to-date procedures
Skills & Experience
* Proficient in Microsoft Office, particularly Excel
* Strong analytical and reporting skills
* Excellent communication and organisational abilities
* Experience using CRM systems (beneficial)
* Knowledge of Power BI or similar reporting tools (desirable)
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