The role of Assistant Housing Officer will include:
1. Processing housing applications and shortlisting
2. Drafting tenancy agreement documentation and completing all paperwork associated with home visits
3. Liaising with tenants, responding to enquiries and complaints
4. Working with customers to resolve issues and improve services
5. Preparing correspondence in relation to void properties
6. Communicating with external agencies, residents and staff regarding tenancies
7. Raising purchase orders and ensuring the completion of cash sheets
8. Processing all admin functions
Skills and experiences:
9. Literacy and numeracy equivalent to Scottish National 5 & SVQ2 in relevant area
10. Experience working in social housing management
11. Recent experience within a customer service environment or administrative position
12. Excellent customer service and communication skills
13. Ability to work on own initiative, with fast changing requirements
14. Proven experience of working to deadlines and prioritising workloads
15. Proficient in the use of Microsoft Office - Outlook, Word, Excel and Teams
Why work for us?
We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
16. 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
17. A pension scheme with employer contributions from Sanctuary
18. Life Assurance
19. Employee Advice Service including counselling
20. Cycle to Work scheme
21. Voluntary health plans
22. Employee discounts
23. Wellbeing support and tools
24. Employee recognition scheme
25. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
26. £28,229 per annum (rising to £29,715 per annum after 12 months, subject to satisfactory performance) pro rata
(if the link is unavailable please visit the Sanctuary careers website)