Job details
Job description
Donations and Data Officer
Salary: £25,000 – £29,000 per annum (depending on experience)
Contract: Permanent
Location: Nottingham (NG5)
Start Date: ASAP
Working Hours:
* hours per week
* 9:00–17:00 during initial training (first 3 months)
* Flexible between 08:00–17:00 thereafter
* Hybrid working available after 6 months (2 days from home), or fully office-based if preferred
Interview Process:
* 45-minute interview
* Followed by Excel test (20–30 minutes)
Role Overview
* Support the accurate processing, recording and management of donations
* Provide administrative and data support to fundraising and finance functions
* Ensure high standards of data accuracy and financial integrity
* Contribute to delivering a positive experience for donors and supporters
Key Responsibilities
Donation Processing & Banking
* Process and record donations from multiple channels (cash, cheque, BACS, online platforms, etc.)
* Handle banking of donations in line with procedures
* Process card payments and telephone donations
* Manage website donations and event registrations
* Administer and review direct debit payments
Database & Records Management
* Input and maintain accurate donor and donation records
* Allocate funds correctly to appeals and campaigns
* Keep donor records up to date to support communications and acknowledgements
Reporting & Reconciliation
* Download and reconcile reports from donation platforms
* Ensure accurate data transfer between databases and finance systems
* Meet reporting deadlines in line with finance schedules
Gift Aid & Compliance
* Support Gift Aid processes, including claims and eligibility checks
* Ensure compliance with HMRC regulations
* Maintain data protection standards (GDPR and related legislation)
* Monitor donor consent and communication preferences
Customer Support & Engagement
* Provide excellent service to donors, staff and the public
* Assist with funeral donations and third-party fundraising activities
* Promote best practice in donation handling across departments
Systems & Process Improvement
* Support improvements to database systems and processes
* Assist in developing new ways to capture donations
* Contribute ideas to enhance efficiency and donor ex...