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Role Overview
Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? As an Operations Manager you'll provide overall leadership for the Field Managers, Project Managers, and Testers including EH&S. Manage these teams in efficient and safe resource allocation, MOD execution and deliver Customer Experience.
Responsibilities
* Engage, coach and mentor the team of managers. Connect with them to ensure KPIs are achieved and to understand frustrations, problems and issues coming through from the field.
* Mentor field managers around customer escalations and how best to engage with a field-based team of mechanics/engineers.
* Be the face of the business, communicating professionally with customers and putting them at the heart of what we do.
* Support with P&L management, directing your team to ensure maximum revenue generation.
What’s on offer
* A highly competitive salary, bonus and company car scheme.
* Insight into strategic operations, with the opportunity to leave your mark in a highly competitive sector.
What you will need to be successful
* Proven track record of delivering operational results.
* Experience delivering quantifiable results.
* Good management experience, especially with managing field-based managers.
* Savvy adopter of technology and experienced user of MS Office and app/cloud-based tools.
* P&L understanding.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Consumer Services
About Otis and Equal Opportunity
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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