About UGG
At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Summary
Our Assistant Store Managers are integral to the success of our stores. As an Assistant Manager, it’s your job to partner closely with the Store Manager to develop team members, provide the best customer service possible, and communicate our company’s values, vision, and mission. You will navigate a complex business environment to satisfy customers and develop team members while working under the pressure of competing business priorities.
Description
As an Assistant Store Manager, you work closely with the Store Manager to ensure that the business aligns with the interests of the company, its employees, and the local community. In this role, you partner to develop and engage team members, achieve budgeted revenue goals, and assist in all aspects of the business. You aid in the selection of team members who pursue passions that relate to the UGG brand and its products, maintain high training standards, and motivate your team to contribute to store productivity. You provide continuous awareness of industry trends and cultivate a culture that extends beyond the store’s four walls.
You aid in day‑to‑day operations of the store, including training, operations, sales, visual merchandising, inventory management, store administration, and customer service. The Assistant Store Manager is also responsible for opening and closing the store, securing all assets, planning and preparing the labor schedule, maintaining the store security system, and acting as the Store Manager in their absence.
Core Competencies
* Develop and motivate team members to create empowered and engaged teams
* Ensure the highest level of customer service and prioritize brand and product knowledge training
* Communicate effectively with customers, team members, management, and corporate stakeholders
* Set plans and targets and entrust team members appropriately
* Think critically to resolve problems and approach challenges with agility
* Identify industry trends and educate your team members about the current market
* Assist in the execution of store strategies that enhance customer satisfaction, expand traffic, and optimize profitability
* Manage inventory and partner with corporate stakeholders to meet the needs of your market
Who You Are
* A natural communicator who conveys the UGG and Deckers Brands vision and mission
* You have the leadership skills needed to support the management of a team
* You’re well organized and proactively and efficiently coordinate your resources
* You’re a problem solver who proactively works through challenges
We Would Love to Hear From People With:
* Previous experience as a people manager in a retail environment
* Excellent communication skills and ability to convey the UGG and Deckers Brands vision and mission to your team and customers
* Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs
* Problem‑solving skills and ability to work through challenges
* Ability to be agile to meet the needs of the business, especially during the busiest time of the year
What We Will Give You
* Extras, perks, and volunteering opportunities – generous discounts and community‑based programs
* Growth and development opportunities, including a Global Mentorship Program, that support personal and professional development
* Uniform allowance including two pairs of shoes per season
* 60% discount on Deckers Brands (UGG, HOKA, Teva) online and a 30% in‑store discount
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition, and all of the other beautiful parts of your identity.
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