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IT Support Apprentice Level 3 Technician, Apply From: 15/06/2025 Learning Provider Delivered by ABINGDON AND WITNEY COLLEGE Employer Siemens Healthineers Magnet Technology Vacancy Description Asset Management – Ensure that the ITAM database is kept up to date, ensuring that the asset lifecycle and disposal is followed
Diagnose and resolve hardware and software-related issues in a timely manner, escalating more complex issues to higher-level support teams as needed
Assist with user account management tasks such as password resets, access provisioning, and account setup/deactivation
Educate users on basic IT concepts and best practices to enhance their productivity and security awareness
Proactively monitor, assess, and report on all tickets against defined Incident and Request Management KPIs, ensuring that appropriate action is taken to progress tickets where required
Proactive identification of recurring faults, and ensuring a complete resolution is put in place to prevent further incidents, following the problem management process
Windows OS knowledge
Office 365 and Outlook knowledge
Using remote troubleshooting tools
Implementing and cascading new processes
Responding to customers when service issues are detected
Problem-solving and analytical abilities, with a keen attention to detail
Logging and keeping records of customer service issues and solutions in the helpdesk ticket system
Communicating with second- and third-line support and escalating service issues to the appropriate level for swift resolution
Updating self-help documents so customers and colleagues can fix problems themselves
Key Details Vacancy Title IT Support Apprentice Level 3 Technician Employer Description Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.At Siemens Healthineers Magnet Technology in Eynsham, Oxford, we are a world leader in the design and manufacture of superconducting magnetic resonance imaging magnets for medical applications and we take enormous pride in developing truly innovative technology to produce superconducting magnet solutions of exceptional quality. From concept stage through to product delivery, we aim to continually push technological boundaries, as it is our mission to make MRI systems more widely accessible across the world. Vacancy Location Wharf Road Eynsham OX29 4BP Wage Frequency Custom Number of Vacancies 1 Vacancy Reference Number 1000325765 Key Dates Apply From 15/06/2025 Closing Date For Applications 2025-07-11 23:59:59 Interview Begin From Possible Start Date 2025-09-01 00:00:00 Training Training to be Provided Delivery model:
Work-based training with your employer
Day release during term time (approximately 1 day a week for 1 year)
Regular meetings with your training coordinator to monitor progress and well-being
Approximately four on-site assessment visits per year
Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
Level 2 Functional Skills in English and Maths (if required)
Level 3 Information Communications Technician Apprenticeship
End Point Assessment:
Work-based project and presentation
Portfolio-based interview
Learning Provider ABINGDON AND WITNEY COLLEGE Skills Required Communication skillsIT skillsAttention to detailCustomer care skillsProblem solving skillsTeam workingInitiativeInterpersonal
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