Description
Purpose of the Role
As a Compliance Property Manager, you’ll take ownership of statutory and safety compliance across our portfolio, ensuring every home meets legal, regulatory and Lloyds Living standards at all times.
You’ll act as a control point for risk, working closely with operational teams, contractors and system partners to proactively manage certification, remediate issues quickly, and maintain robust audit trails.
Key Responsibilities
Compliance Delivery & Performance
1. Own end‑to‑end delivery of statutory compliance across your portfolio, including Gas Safety Certificates, EICRs, EPCs, fire safety and other mandated checks.
2. Ensure all compliance activities are completed within required timescales, with no lapses or unprotected periods.
3. Proactively manage upcoming expiries, access requirements and risk properties to prevent non‑compliance.
4. Raise, track and resolve remedial works arising from failed or advisory reports, prioritising safety‑critical items.
5. Maintain accurate compliance MI, highlighting risks, exceptions and themes for escalation.
Asset Safety & Risk Management
6. Review inspection outcomes and technical reports, challenging contractors where findings are unclear, disproportionate or inconsistent.
7. Escalate high‑risk properties, repeat failures or systemic issues for wider asset or programme intervention.
8. Support longer‑term asset planning by identifying recurring compliance failures and root causes.
Customer Journey & Communication
9. Ensure residents receive clear, timely and supportive communication regarding safety visits, access requirements and outcomes.
10. Manage access issues sensitively, escalating where necessary to protect resident safety and legal compliance.
11. Handle compliance‑related complaints or escalations within agreed SLAs, maintaining trust and transparency.
Systems, Data & Audit Control
12. Maintain complete, accurate and auditable compliance records within Qube and related systems.
13. Ensure certificates, reports and remedial evidence are correctly stored, indexed and retrievable for audit or regulatory review.
14. Identify process gaps, data risks or control weaknesses and support continuous improvement initiatives.
Stakeholder & Contractor Management
15. Work closely with Property Management, Lettings and Customer teams to coordinate access and minimise disruption.
16. Manage and challenge contractor performance, ensuring quality, consistency and value for money.
17. Support onboarding and monitoring of specialist compliance suppliers.
Skills & Experience
Must have
18. Strong experience in UK residential property compliance, including gas safety, electrical safety and general H&S.
19. Industry qualification/ membership of either ARLA/ Propertymark or The Property Institute (TPI)
20. Strong experience in UK residential property compliance, including gas safety, electrical safety and general H&S.
21. Confident interpreting technical reports and managing remedial actions.
22. Highly organised, risk‑aware and detail‑focused, with strong system discipline.
23. Comfortable working to regulatory deadlines and managing competing priorities.
Nice to have
24. Experience in PRS, BTR or large‑scale managed portfolios.
25. ARLA / Propertymark, IOSH or relevant compliance‑related qualification (or willingness to work toward).
26. Experience working with PMS systems such as Qube, Fixflo or SLM.
What We’re Looking For
27. A proactive problem-solver who thrives in a fast-paced environment.
28. Someone who embodies Lloyds Living’s values: customer-first, collaborative, and committed to quality.
29. A team player with a passion for delivering exceptional service and improving processes.
We also offer a wide-ranging benefits package, which includes:
30. A generous pension contribution of up to 15%
31. An annual performance-related bonus
32. Share schemes including free shares
33. Benefits you can adapt to your lifestyle, such as discounted shopping
34. 28 days' holiday, with bank holidays on top
35. A range of wellbeing initiatives and generous parental leave policies
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. If you'd like an adjustment to the recruitment process just let us know.
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.