Job Description
This role is to manage a small team and our InterpretersLive! service.
Responsibilities
* Develop a solid, trusting and professional relationship with our video clients and Interpreters.
* Provide technical and other support to Interpreters and clients.
* Organise resources to deliver our on‑demand service effectively and efficiently.
* Experience in reporting software and informative client MI reporting.
* Client and contract management.
* Respond in a timely manner to requests for support from various simultaneous communication channels.
* Review and report service utilisation to plan for resource requirements.
* Understand and meet the diverse needs of our clients and Interpreters.
* Oversee platform development relationships/roadmap.
* Implementation and set up of InterpretersLive! clients.
Qualifications
* Previous experience in an operational role.
* Willingness to be office based in Redditch.
* British Sign Language skills (Preferred/not mandatory).
* Understanding of the platform to provide customer and interpreter support.
* Excellent communication skills whilst maintaining professional boundaries.
* Able to multitask, prioritise and manage time/team efficiently.
* Team player.
* Strong problem solving capabilities.
* Experience of Power BI and Excel.
* Resilience in fast paced environment.
* Strong leadership and management skills.
Eligibility
Applicants must be UK residents and have permission to work in the UK. In addition, you are required to hold or undertake a DBS check for roles within Sign Solutions.
Salary & Benefits
Salary dependent on experience £30,000 - £35,000.
* 37.5 hour week Monday - Friday.
* Work from home Monday and Fridays.
* Attendance bonus.
* Health and wellbeing schemes.
* Worcestershire Works Well health and wellbeing level 1 accreditation.
* Policies to include Mental Health, Menopause and more.
* Access to mental health specialist support.
* Birthday celebrations and gifts.
* Employee Assistance Programme.
* Discounts and perks platform.
* Team events.
* Training.
* 1 paid volunteering day per year.
* Occupational Sick Pay (OSP) and (SSP).
* Work for an established company with 25 years in the industry.
* Supportive and flexible employer.
* Real Living Wage Employer.
* Work for a Disability confident leader.
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