Salary: £25,000 - 65,000 per year Requirements: Relevant degree relating to IT support or equivalent experience Any IT certifications Credible IT support experience at 1st and/or 2nd line Proficient in Windows 11 Excellent interpersonal and communication skills Experience with Windows Server Administration (Active Directory, Exchange, Intune) Strong network troubleshooting skills (LAN, WAN, Wi-Fi, TCP, IP) Excellent troubleshooting skills in both hardware and software issues Experience troubleshooting VPN issues Driving license is essential for the role Experience with HP laptop troubleshooting Responsibilities: Provide IT assistance (2nd line desktop support) with computer-related issues, including software and hardware installation and troubleshooting for both Windows Maintain a record of all IT support requests, ensuring they are acknowledged and resolved quickly Prepare new computer setups and create accounts for incoming staff members Maintain strong working relationships with colleagues, clients, suppliers, and internal teams Keep an up-to-date inventory of all IT equipment and software Continually update and improve the help articles and FAQs in the Knowledgebase Technologies: Active Directory Hardware Support LAN Network VPN Windows ARM C++ More: We are Pell Frischmann, a specialist advisory and technical consultancy committed to shaping a better future for the communities we serve. Our collaborative and supportive working environment empowers our team to create pathways and make a significant impact. We prioritize ongoing personal and professional development, supporting our employees in reaching their full potential. As a firm, we embrace diversity and are proud to be part of the governments Disability Confident Scheme, encouraging applicants from all backgrounds. We also promote flexible working arrangements to enhance employee wellbeing. last updated 10 week of 2026