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Base Location: Belfast (Hybrid working pattern with a mix of office and remote working)
Salary: £24,580 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | options available
The role
At SSE Airtricity, our customers and employees are our priority. We are recruiting enthusiastic Customer Service Advisors in our gas business to join our growing team. Our contact centre operates from 08:30 to 18:00, Monday to Thursday, and 08:30 to 16:30 on Friday, with no weekend work.
Our blended working model offers flexibility, combining remote work and office presence. When in the office, you'll enjoy a vibrant atmosphere in our modern city-centre offices, close to shops, restaurants, and public transport.
You will
* Answer general enquiry calls from customers with diverse questions and needs.
* Follow communication procedures, guidelines, and policies.
* Meet personal and team targets and contact centre KPIs.
* Represent SSE Airtricity as the voice of our brand.
* Work across multiple systems in a fast-paced environment to deliver quality results.
You have
* Effective communication skills, both written and verbal.
* The ability to work towards targets in a regulated environment.
* A confident, resilient, and articulate personality.
* Ability to navigate multiple systems simultaneously.
About SSE
SSE aims to be a leading energy company in a net-zero world, investing around £10 million daily in renewable energy projects, including the world's largest offshore wind farm, to power a cleaner future. We serve approximately 750,000 customers in Ireland, with about 40% of our electricity generated from renewable sources—the greenest energy supply on the island.
We are committed to helping our customers reach Net Zero through accessible green energy solutions and are partners in responding to the climate crisis.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships, wellbeing benefits like free online GP and 24/7 counselling, interest-free loans on tech and transport, and family entitlements such as maternity, adoption, and paternity leave.
Work with an equal opportunity employer
We foster an inclusive workplace where everyone can thrive, creating equal opportunities and welcoming applications from underrepresented groups.
Ready to apply?
Apply online using the Apply Now box. We only accept online applications. We will contact you after the closing date regarding your application. If offered a role, you will need to complete criminality and credit checks before starting.
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