This is the job Claims Advisor Newcastle | Hybrid | Full-time, Permanent Salary: £24,050 plus up to 10% annual bonus Hours: 36.25 hours, 5 days a week Shifts: Monday to Sunday, 08:00–20:00 Interviews: Running until 1 April 2026 Start Date: 20 April 2026 Important: Annual leave in first 4 weeks may affect eligibility Be the reassuring voice customers need after a car accident. We are looking for confident, customer-focused people to join our inbound contact centre team in Newcastle. In this role, you will support customers following a motor accident, guiding them with empathy, professionalism and care. You will gather the right information, help identify liability and deliver the world-class service our customers expect. What makes this role exciting Every call is different, giving you the chance to problem solve and make a real impact You will support customers at a key moment, helping turn a stressful experience into a positive one For non-fault or partial-fault claims, you will identify opportunities to offer a third-party claims service, helping customers avoid claiming on their own insurance where appropriate It is a commercially driven environment where strong conversations and good judgement really matter You will be part of a supportive team that works together through busy peak periods and celebrates success What we are looking for A calm, empathetic approach and a genuine passion for helping customers Strong communication skills and the confidence to guide conversations clearly The ability to assess information, ask the right questions and make sound decisions Resilience and composure in a fast-paced contact centre environment Commercial awareness and a drive to deliver great outcomes for both the customer and the business What you will get in return 23 days annual leave 24/7 GP service Free breakdown membership Discount scheme on shopping, holidays and more Discounts on AA products Employee assistance programme Inclusivity awareness networks Worksave pension with up to 7% employer contribution