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Product owner

York (North Yorkshire)
Hiscox
Posted: 15 October
Offer description

Overview

Join to apply for the Product Owner role at Hiscox.

The Hiscox UK Product Owner Chapter forms the bridge between the business and the technology teams, ensuring that technology change is prioritised, defined, broken down and delivered in a way that enables the business to achieve its strategic goals, whilst also enabling the technology strategy. This means understanding the end-to-end context of the change and having a laser-focus on value so that we can ensure both that we’re doing the right things and doing the things right. We are looking for exemplary collaborators who thrive on building relationships, aren’t afraid to challenge how things are done, and are capable of driving consensus and guiding people through every stage of the change journey, from idea to reality.


The Role

The Technical Product Owner is a key role that sits within the Hiscox UK Retail IT team and is focused on delivering value across a designated value stream by aligning products and solutions to customer and stakeholder needs. You will be the key interface between the business, technology, and customer experience, translating strategic objectives into actionable product, service, and technical initiatives that deliver business outcomes. You will craft a strategic roadmap with the value stream sponsor, the Head of Digital and Integration Platforms, and various Tech Leads / Solution Architects, and manage and prioritise the backlog to best deliver change. You will need strong stakeholder management and the ability to prioritise and make empowered decisions to drive value in line with the overarching strategy. The Product Owner is empowered to make decisions around priority, scope and requirements and will engage stakeholders to ensure a continuous flow of value from the team.


What You’ll Be Doing


Product Vision & Strategy

* Develop and maintain a clear product vision aligned with the strategic goals of the value stream.
* Translate customer and stakeholder needs into a compelling product roadmap that delivers measurable outcomes.


Stakeholder Collaboration

* Engage with business stakeholders, customers, and technical teams to understand requirements and priorities.
* Act as the primary point of contact for the product/service within the value stream, facilitating clear communication between all parties.
* Support formal performance reviews, celebrate hard work and team success.


Backlog Management

* Create, refine, and prioritise the product backlog to ensure alignment with value stream objectives.
* Define clear, actionable user stories and acceptance criteria to guide the development team.
* Prioritise incidents and other maintenance/health activities against value stream capacity and priorities.


Value Delivery

* Work closely with tech leads and development teams to ensure timely delivery of high-quality solutions.
* Monitor and measure product performance, making data-driven decisions to optimise value.


Customer-Centric Innovation

* Incorporate customer feedback into product improvements and innovation.
* Advocate for the end-user experience in every decision, ensuring products meet customer needs and expectations.


Cross-Functional Collaboration

* Collaborate with other value streams and change initiatives to identify synergies and dependencies.
* Promote a culture of continuous improvement within the team and across Hiscox UK.


Our Must Haves

* Proven experience as a Product Owner, Product Manager, or similar role, ideally within insurance, financial services, or a comparable industry.
* Strong understanding of value stream models and their application in a business context.
* Expertise in agile methodologies (Scrum, Kanban) and familiarity with scaled agile frameworks (e.g., SAFe) and pragmatic hybrid approaches.
* Exceptional communication and stakeholder management skills, with the ability to influence at all levels.
* Strong analytical and problem-solving abilities, with a focus on delivering customer and business value.
* Experience eliciting, documenting, and delivering high-quality systems analysis artefacts to articulate how the technology should work.
* Experience translating business requirements into technical design, supported by development teams.
* Experience with system integration product changes in an analyst role.
* Experience of front-end / back-end testing to support development.
* Ability to combine influencing, persuasion and consultancy skills with stakeholder engagement to meet deadlines.
* Results-driven with energy and determination to succeed in a fast-paced environment where speed matters.
* Confidence to organise and facilitate collaborative sessions, digging deeper when needed and seeking feedback.
* Understanding of the End-to-End Delivery & Release lifecycle and how it differs across applications.
* Experience working with third-party software houses and/or technology providers with strong commercial awareness.
* Experience creating or updating API specifications (REST and SOAP).
* Experience using Atlassian tools (JIRA/Confluence) and advanced Excel skills.


Our Nice To Haves

* Financial services or insurance industry experience.
* Rudimentary understanding of Azure products and integration tools.


Key Competencies

* Customer-Centricity: A focus on understanding and addressing customer needs.
* Strategic Thinking: Ability to align product goals with the company’s broader objectives.
* Collaboration: Proven ability to work effectively with cross-functional teams.
* Adaptability: Comfortable in a fast-paced, dynamic environment with changing priorities.
* Leadership: Ability to inspire and guide teams to deliver results.
* Finance and planning acumen: Forecasting, budgeting and cost-benefit analysis.


Diversity and flexible working at Hiscox

Hiscox is committed to diversity and creating an inclusive culture. We support hybrid working with 2 to 3 days in the office per week where safe to do so, promoting work-life balance. Work with amazing people and be part of a unique culture.

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