Job Introduction
Job Title: Junior IT Engineer
Location: Northampton Head Office
Period of Contract: Permanent
Reporting to: IT Operations Manager
Hours of Work: Monday to Friday 8:30am – 5:30pm or 8:00am – 5:00pm
Overview
Rodericks Dental Partners is a clinically led dental group that’s passionate about delivering the best possible care to patients across the UK. We are focused on high-quality, NHS-centric dentistry with a people-first philosophy that extends from our patients to every member of our team.
We are looking for a Junior IT Engineer. Reporting to the IT Operations Manager you will work within a small highly skilled IT engineering team to provide support for IT/Telephony systems within our company. You will have a wide scope of general IT infrastructure skills and experience in the pursuit of delivering a high standard of work to both the user communities and change projects.
This role demands good technical skills with the ability to support, maintain and operate systems. You will work as part of a team but with the ability to take responsibility and accountability for independent work packages. There will be plenty of opportunities for you to get involved in projects and innovate whilst running all day to day support activities.
Key Responsibility Areas
* Provide First Line IT support on a day-to-day basis
* Ensure that calls are answered in a timely manner
* Record all tickets on our Service Desk System with sufficient information
* Ensuring that IT support requests & incidents are dealt with promptly & resolved within the agreed SLA
* Proven record of closing 30+ tickets per day
* Support system changes and project work independent to day-to-day support activities
* Troubleshooting skills
* Out of hours installations
* Ability to prioritise mission critical vs non critical
* Prepared to travel in main land UK when requested
Skills Qualifications And Knowledge Required
Office Work
* Answering IT calls
* Logging IT incidents
* 1st time fixes, e.g. password resets
* Basic replacement equipment setup/dispatch
* Basic phone changes
* Training IT apprentices
* Fix more complex incidents (Monitor number of closed incidents)
* Moderate replacement equipment setup/dispatch
Working at remote sites
* Moderate on site fixes
* VOIP installations
* Firewall installations
* Moderate level on site fixes
* Thin Client installs
o Exact, bitewing Xray only sites
General
This role is likely to develop further as requirements grow. It is a fantastic opportunity to build a career within the IT industry and with a company that has strong growth ambitions.
Key Relationships
IT Operations Manager
Wider IT Team
Important Note
This job description is intended to serve as a guide to the responsibilities of the post of Junior IT Engineer. It is expected that responsibilities will need to be reviewed, as the organisation matures and in light of experience, in order to ensure compatibility with other roles and responsibilities, and to reflect changing circumstances.
Any proposed changes will be discussed with the post holder. #J-18808-Ljbffr