Job Title: Front of House Service Manager Location: Boundary Outlet – Colne Hours: Full-time, including weekends and Bank Holidays as required Salary: Up to £30,000 Join Our Team at Bannisters Restaurant We are looking for a passionate and experienced Front of House Service Manager to lead our front-of-house team located within Boundary Outlet in Colne. This is a hands-on, customer-focused leadership role where you will be at the heart of delivering exceptional service to every guest. About the Role As Front of House Service Manager, you will be responsible for the day-to-day running of the front of house operation. You will lead by example, motivating your team to deliver a warm, welcoming experience that keeps our customers coming back. From managing rotas, to overseeing service standards and supporting with events, your leadership will set the tone for our restaurant. Key Responsibilities Lead, coach, and inspire the front of house team to deliver excellent service Ensure smooth daily operation, maintaining high standards of presentation and efficiency Manage staff rota's, recruitment and development, with the support of the wider teams Collaborate with the Head Chef and Kitchen team to ensure seamless front and back-of-house coordination Handle customer feedback professionally and resolve issues swiftly Ensure compliance with food hygiene, health and safety, and licensing regulations What We’re Looking For Proven experience in a similar front of house or restaurant management role A strong leader with excellent interpersonal and communication skills A natural host – confident, friendly, and customer-focused Organised, proactive, and calm under pressure Passionate about hospitality and delivering memorable dining experiences Flexible and hands-on approach to work, including evenings, weekends, and peak retail periods The Perks : Company Pension Scheme Employee Assistance Programme Long Service Awards Store Discount Free Parking Social working hours (aligned to Retail Store opening times) Subsidisied Meals Learning & Development Training