Firmdale
Hotels is a collection of award-winning boutique hotels located in the heart of
London and New York. Renowned for our vibrant interiors, exquisite dining
experiences, and exceptional service, we pride ourselves on creating unique and
memorable stays for our guests. At Firmdale, we value innovation, teamwork, and
dedication, and we believe our employees are the heart of our success.
We are
thrilled to offer an exciting opportunity for a Room Service Waiter to join our
dynamic and dedicated team at the prestigious Ham Yard Hotel. If you are
enthusiastic about hospitality and thrive in a fast-paced environment, this
role is perfect for you. As a Room Service Waiter, you will play a crucial role
in ensuring our guests have a seamless and delightful in-room dining
experience.
Responsibilities:
* Take and
deliver guest orders with efficiency and accuracy.
* Make
personalised recommendations to enhance the dining experience.
* Ensure
timely delivery of food and beverages to guest rooms.
* Respond
promptly and courteously to guest requests and inquiries.
* Maintain
a high standard of cleanliness and organisation in the service area.
* Collaborate
effectively with kitchen and front-of-house staff to ensure a smooth service
flow.
What you Need:
* Thrive in
a busy environment and handle multiple tasks simultaneously.
* Exhibit
meticulousness in taking and delivering orders to meet our high standards.
* Demonstrate
a strong commitment to providing exceptional service and creating memorable
experiences for our guests
* Keep
track of orders and communicate effectively with team members and guests.
* Work
harmoniously within a team, contributing to a supportive and positive work
atmosphere.
What
We Offer:
* Competitive hourly rate from
£16.00 to £17.00 inclusive of service charge
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per
year for volunteering work
* Exclusive discounts at Design
Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.
We are delighted to have been recognised by the
hospitality and travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:
* Proud winners of
The Times Best Places to Work for both 2024 and 2025
* The Kings Award for Enterprise 2024 for
outstanding contribution to International Trade
* Manager of the Year – Helle Jensen –
Cateys 2024
* Food & Beverage Manager of the
Year - Pedro Paulo - Hotel Cateys 2024
* Hotel Chef of the Year Finalist - Jamie
Atkinson - Hotel Cateys 2024
* Haymarket Hotel & The Soho Hotel –
One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
* Covent Garden Hotel – One AA Rosette for
Culinary Excellence 2025
* Dorset Square Hotel – AA Breakfast Award
2025
* Ham Yard Hotel, Covent Garden Hotel and
Haymarket Hotel – Two Michelin Keys 2024
* Charlotte Street Hotel, The Soho Hotel,
Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
* Ham Yard Hotel - two AA Rosettes for
Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
Breakfast Award
* Dorset Square Hotel – One AA Rosette for
Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel &
Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren
Street - Michelin keys
* Number Sixteen - Best Boutique Hotels in
London, The Times, 2024.
You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/
If you're ready
to embark on a rewarding journey with Firmdale Hotels and contribute to our
legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!
Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.