Overview
This is a great opportunity for a Housing Management worker to join our team here in Cumbria. Working to support our older customers (aged 55+) in Cumbria, you'll be the go-to person for housing and property matters, ensuring homes are safe, tenancies are well managed, and customers feel engaged and supported. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts.
Responsibilities
* Support older residents, many of whom receive care from Lakeland Carers, the on-site team.
* Ensure properties are safe, well-maintained, and feel like home.
* Assist customers with housing benefit claims and rent account management.
* Maintain full occupancy and accurate rent records.
* Conduct routine safety and compliance checks across buildings and communities.
* Handle administrative tasks including record updates, work orders, and payment processing.
* Collaborate with the care team to promote social engagement and purposeful living.
Role details
* We can be a bit flexible around what hours you work, or we’re open to agreeing a work pattern with you.
* Able to use technology for creating and updating Health and Safety records, making benefit claims and doing tenancy sign-ups.
* Occasionally you will need to cover other schemes or attend team meetings; you’ll need a vehicle insured for business purposes. Mileage will be paid.
* You’ll need an Enhanced DBS check done and we pay for that.
* Proactive, organised approach with a "can do" attitude. A people-first mindset and ideally some experience in property management, compliance, or health & safety.
* Confident working independently and influencing diverse groups. Strong collaboration skills across teams and with external partners.
Benefits and inclusion
* Disability Confident employer with inclusive recruitment practices.
* 34 days leave (including bank holidays and a flexible "me day"), increasing to 39, plus time off for volunteering.
* Health cash plan to cover dental, optical, prescriptions, and more.
* Over 800 high-street discounts on groceries, holidays, and days out.
* Opportunity to grow with the organisation as you develop in your career.
* Colleagues are supported to maintain wellbeing and feel part of a supportive team.
Note: We are not able to offer sponsorship to external candidates for this role due to limits on current certificates of sponsorship. This remains under regular review. We are a Disability Confident employer and promote our diversity networks and inclusive culture.
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