We’re looking for a Customer Service Assistant to join our team 3 month FTC at our Head Office, supporting our Customer team during a busy period.
In this role, you’ll play a key part in delivering a smooth, positive experience for our customers, helping to ensure issues are managed quickly, fairly and accurately.
Working in a fast-paced retail environment, you’ll be organised, detail-focused and proactive keeping everything running efficiently behind the scenes and supporting the team during peak demand.
What you’ll do
* Manage end-to-end delivery partner claims, ensuring they are logged, tracked and resolved efficiently
* Review claim evidence, making sure all information is accurate and complete
* Work closely with internal teams and delivery partners to progress outstanding queries
* Maintain clear, accurate records to support reporting and audit requirements
* Support inbox management, ensuring queries are routed to the right teams
* Complete general customer service administration tasks, including data entry and reporting
* Spot recurring issues or trends and share insights with the wider team
* Provide additional support to the Customer team during busy periods
What you’ll bring
* Experience in an administrative or customer service support role
* Strong organisational skills and the ability to manage multiple priorities
* Excellent attention to detail with a structured, process-driven approach
* Confident communication skills, both written and verbal
* A proactive, solutions-focused mindset with the ability to take ownership
* Good working knowledge of Microsoft Office, particularly Excel
* Experience working with data, trackers or workflows (desirable)
* Experience with third-party providers or logistics processes (beneficial)
What you’ll gain
* Experience working in a fast-paced Head Office environment
* Exposure to cross-functional working with internal teams and external partners
* Opportunities to build and develop key administrative and customer service skills
* A supportive, down-to-earth team environment
* Hybrid working (3 days office, 2 days off-site)
The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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