About Us
MotorAid Ltd T/A FIX Auto Basildon are looking to recruit a fully skilled Vehicle damage assessor to work alongside current Claims Handlers.
We are recruiting for:
Due to our current restructuring and expansion we are currently seeking a talented, professional and self motivated Claims Handler.
Previous experience in this role or similar is essential.
Key responsibilities and skills required:
* Be responsible for updating our customers during the full repair process of their vehicle, by liaising directly with internal staff including but not limited to the Workshop Manager, Front of House Manager and Operations Manager.
* Liaising with insurers and customers, by telephone, email and in person, overseeing the smooth running of the repair process from start to finish.
* To load job details onto our management system (full training will be provided)
* To complete general administration duties as and when required
* To maximise customer awareness of all available Bodyshop and Retailer Services
* To the highest level of customer care and satisfaction at all times
* To maintain excellent standards of administration
* Previous Autoflow experience advantageous but not essential.
The Role:
* Liaising with insurers and customers, by telephone, email and in person, overseeing the smooth running of the repair process from start to finish.
* Ensure all job cards are completed correctly.
* To liaise with the Bodyshop workshop controller and the Bodyshop Manager in respect of any quality issue.
* To liaise with Parts Manager in the control of ordering and delivery of parts required.
* Ensure customer updates are carried out in a regular and professional manner at all times both to the client and the work provider.
* To complete general administration duties as and when required
* To maximise customer awareness of all available Bodyshop and Retailer Services
* To ensure a high level of customer care and satisfaction at all times
* To maintain excellent standards of administration
You will demonstrate:
* Strong organisational skills.
* Excellent communication skills.
* Flexible work attitude.
* Problem solving within the role.
* Handle all vehicles with due care and attention ensuring that customer care/satisfaction is maintained at all times.
* Awareness of and adhere to all the housekeeping and health and safety regulations.
You will ideally have:
* Experience working as front of House Claims Handler is essential.
Package offered:
* Profit related bonus
* 20 days holiday plus all Bank Holiday's & Birthday off.
* Enrolment into Pension Scheme
* Excellent rates of pay negotiable dependant on experience.
Job Types: Full-time, Permanent
Pay: From £26,000.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Employee discount
Work Location: In person