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Leaders, as part of LRG, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for professionalism, client satisfaction, and expertise in the property market.
Job Summary and Key Responsibilities:
Reporting to the Team Manager/Head of Centre, Leaders is seeking a Property Manager to join our dedicated and dynamic team based in Milton Keynes. Experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for tenants and landlords, assisting with inquiries, booking appointments, and ensuring a smooth tenancy process from start to finish.
Key Responsibilities:
* Provide excellent telephone and written communication throughout the tenancy
* Accept and understand tenants' maintenance requirements, providing triage to resolve issues
* If unresolved, communicate with landlords with solutions and arrange works with contractors
* Update all parties regularly via phone, email, or text, and log notes
* Make regular ‘well-being’ calls to landlords
* Work with the property management team to ensure works are completed and invoiced within 21 days, updating customers on progress
* Ensure all properties meet mandatory compliance/legislation, following company processes if not
* Coordinate with Property Inventory Clerks to ensure inspections are completed and communicate with landlords and tenants as per policy
* Call managed landlords and tenants 2 weeks prior to vacation to explain check-out procedures and timeframes
* Handle non-managed deposits under the No Deposit Scheme
* Ensure the check-out process follows company procedures, communicating via the Depositary site
* Collaborate with team leaders, heads of centres, and branch networks to understand reasons for lost units
* Maintain high communication levels with internal and external customers
What We Are Looking For:
* Professional telephone manner
* Organizational skills, time management, and attention to detail
* Full UK Driving License Required
What We Offer:
* Opportunities for career growth within the company
* Market-leading training and professional development
* Access to a diverse property portfolio
* Supportive, collaborative team environment
* Competitive salary and incentives
* Quarterly and annual awards
* Salary sacrifice pension scheme
* Generous holiday allowance, increasing with service
* Excellent parental leave and new fertility policies
LRG is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the real estate industry.
LRG does not engage recruitment agencies for hiring. All job openings are managed directly by our internal recruitment team. We do not accept unsolicited CVs or candidate referrals from agencies, and such submissions will not be considered.
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