At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better.
We’re growing and looking for a Customer Experience Advisor to join our award-winning team. You’ll play a key role in delivering outstanding service to Financial Advisers and Policyholders, helping to resolve queries via phone, email, webchat, and post.
If you have a passion for great customer service and thrive in a supportive, innovative environment, we’d love to hear from you.
What does a Customer Experience Advisor do?
* Resolve customer queries at first point of contact via telephone calls, webchats and emails.
* Keep accurate and up-to-date customer records by working through admin tasks.
* Take ownership of issues and see them through to resolution.
Who are we looking for?
* A customer-first mindset and strong communication skills.
* Positivity, energy, and the ability to manage your own workload.
* Team spirit and resilience when dealing with challenging queries.
* Experience in customer service.
Be part of a business that’s truly making a difference — apply now and help us build something better.
What’s in it for you?
* Private Medical Insurance with rewards for yourself with discounted rates for your family members
* Competitive Company Pension Scheme
* Access to several employee discounted schemes to suit your lifestyle including but not limited to:
o Private dental insurance
o Electric Vehicle Salary Sacrifice Scheme
o Cycle to Work scheme
o Comprehensive Europe and Worldwide Travel Insurance
o Medical Cash Plan
o Gym memberships
o Access to 24/7 GP service for you and your family
o 25 days holiday with the option to purchase more
Should you wish to learn more about the role, or have any questions, please contact our HR Team via hrservicedesk@puntersouthallgroup.com.
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