Job Description: Customer Success Triage & Admin Support at everyLIFE Technologies
Salary: £16 per hour
Position Type: Temp (with opportunity to become permanent)
Location: Farnborough head office and Remote.
Working Hours: Full time
Reporting to: Head of Customer Experience
Responsibilities
* Actively monitor our Intercom queue and email inbox
* Provide prompt acknowledgement and responses to initial customer contact
* Proactively seek to understand details through clarifying questions
* Maintain an accurate record of inquiries, with all relevant information, links and updates within Salesforce
* Identify, log and prioritise inquiries
* Escalate urgent inquiries without delay
* Route cases to the correct team owner or queue
* Use software such as Intercom, Aircall, Salesforce, Confluence, Jira, and Microsoft suite to assist you in your role
* Complete data entry tasks as required
Qualifications
* A passion for team spirit and motivation
* Ability to pick up new tools and information quickly
* Experience of working in fast‑paced environments
* Desire to increase knowledge and expand support offered to both customers and the team
* A logical approach, with good judgment to ensure appropriate customer outcomes
* Ability to manage a varied workload
Preferred Qualifications
* Experience or interest in the Care industry
* Inclination to keep up with news and developments within technology and social care
* Experience using Salesforce, Intercom and Jira
* Ambition to continuously grow and develop
Eligibility
Applicants must have the right to live and work in the UK without the need for sponsorship.
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