We're recruiting for an enthusiastic and organised Hire Desk Controller. This is an exciting opportunity to join a thriving, well respected brand, playing a pivotal role in ensuring smooth operations and delivering outstanding customer service.
Overview of role:
As a Hire Desk Controller, you'll be the first point of contact for customers, supporting them with hire enquiries, quotations, and technical information. Your mission is to deliver a seamless customer journey, ensuring every hire request is handled efficiently and professionally, from initial enquiry through to delivery or collection.
You'll also play a key role in collaborating with internal teams and external partners to ensure operational excellence while maintaining strong customer relationships.
Main responsibilities for the Hire Desk Controller
1. Acting as a brand custodian, representing the company with passion and pride
2. Handling enquiries via phone, email, providing pricing, specifications, technical details
3. Converting hire enquiries into successful hires by delivering best-in-class service
4. Coordinating transport needs, scheduling deliveries, collections, demonstrations
5. Working with the client to drive revenue and ensure smooth operations
6. Resolving delivery issues or collections promptly, escalating when necessary
7. Maintaining accurate records, raising contracts f...