Job Description – Income Recovery Assistant / Credit Controller - 6 month contract Duties 1 – Manage a portfolio of low-level (under £1000) tenant arrears accounts. 2 – Action arrear accounts on a daily basis, sending letters, making phone calls, sending emails 3 – Progress arrears cases through the income recovery process (for example reminders, Letter 1, Letter 2). 4 – Take payments via online payment portal 5 – Set up direct debits 6 – Work alongside 2 x Income Recovery Officers, escalating cases where appropriate Ideal candidate 1 – Experience of using Civica CX, specifically the arrears module 2 – Understanding of local authority and housing debt recovery processes 3 – Office based 2-3 days per week (Littlehampton, West Sussex) 4 – Available immediately The contract