Role Overview
This is a great opportunity for you to become a key member of our Aftersales team. An exciting new opportunity has come up here at our Hatfield dealership as we’re on the lookout for a Senior Customer Advisor to join our team. It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisor you will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.
You will also:
* Communicate clearly with customers & colleagues.
* Adopt new digital systems and processes as part of our digitalisation strategy.
* Propose and sell-up the additional work advised through the Vehicle Health Check process.
* Quote & sell Service Plans to retain customers to the group.
You will also be the go-to person when the customer wants us to:
* Estimate repair costs and times.
* Resolve any concerns when we suggest repairs.
* Inform and update them on progress or additional works needed.
* Prepare and explain invoices and take payments.
Responsibilities
* Communicate clearly with customers & colleagues.
* Adopt new digital systems and processes as part of our digitalisation strategy.
* Propose and sell-up the additional work advised through the Vehicle Health Check process.
* Quote & sell Service Plans to retain customers to the group.
* Estimate repair costs and times.
* Resolve any concerns when we suggest repairs.
* Inform and update them on progress or additional works needed.
* Prepare and explain invoices and take payments.
About Us
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.
* Company Car Scheme: access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included.
* Company Discounts: exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
* Pension: generous employer pension contribution of up to 7%.
* Annual Holiday: 22 days of annual leave, increasing to 26 with continued service, plus bank holidays.
* Reward Gateway: access to Reward Gateway with over 500 deals.
* Family-Friendly Policies: enhanced maternity, paternity, and adoption leave provisions.
* Employee Assistance Programme: wellbeing resources and counselling.
* Occupational Health: support for physical, mental, and social well-being.
* Personal Accident Insurance: worldwide personal accident cover.
* Training Opportunities: training initiatives and e-learning.
* Shared Incentive Plan: opportunity to invest in the Stellantis Group through our shared plan.
* Health Cash Plan: health expense coverage.
* Paid sick leave upon completion of Probationary period.
Role Details — Senior Customer Advisor role based in Hatfield, UK.
Requirements — A full valid UK driving licence is required for this role.
Legal and Equal Opportunity — Stellantis is an equal opportunity employer and offers equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. We are also Defence Employer Recognition Scheme (ERS) Gold Award accredited. Please contact our recruitment team for discussing adjustments during the recruitment process.
Job type and function
* Employment type: Full-time
* Job function: Customer Service
* Industries: Motor Vehicle Manufacturing
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