Vets4Pets Fort Kinnaird are hiring!
Role: Pet Health Advisor (PHA) – a fresh, modern way of managing the client journey in our clinic.
Location: Vets4Pets Fort Kinnaird, Edinburgh
If you love people, adore pets, and get a quiet thrill from making a busy day run brilliantly… this one’s for you.
The essentials
Hours: 35 hours per week, including evenings and weekends.
Typically this looks like:
1. 3 full days per week 8.30am–7pm (days vary on the rota)
2. 1 in 3 weekends (shorter hours)
3. Saturday 9–6 Sunday 10–4 Flexibility, rota changes and absence cover are part of the role. Overtime: expected
Pay: Starting salary £12.71/hr, expected increase after training and with performance (we aim for 6 months but this can vary) followed by annual salary reviews together which are performance based.
You’ll need:
4. Experience in client-facing roles (essential)
5. A professional appearance
6. Confidence with computers, emails, software and digital comms
Why this role exists
This isn’t a standard reception job.
Our PHA role is designed to create a gold-standard client experience in a fast-paced clinical environment. You are the calm, capable, friendly link between the pet owner and the clinical team—helping clients feel informed, supported and genuinely cared for.
Who you are (on your best day - and your busy day)
You’re someone who:
7. Stays calm, composed and kind when emotions are high
8. Is warm, confident and professional face-to-face
9. Has an excellent telephone manner
10. Enjoys problem-solving and finds satisfaction in getting things right
11. Likes improving how a service works—not just doing the same thing forever
12. Can move quickly between priorities without losing quality
You care deeply about the client experience, but you also understand that great care needs great systems behind it.
What a typical day looks like
Your day will be varied, lively and purposeful.
You’ll work across two key areas:
13. Front-of-clinic client care
You will:
14. Welcome clients and pets
15. Answer questions clearly and confidently
16. Register new clients
17. Support existing clients with everything they need
18. Bring a smart, positive, reassuring presence to the front of house
This part of the role needs a friendly, polished, proactive version of you.
2. Telephony + digital client support
You will:
19. Handle calls and digital communications
20. Troubleshoot client queries
21. Liaise closely with the clinical team
22. Keep things organised, efficient and well-documented
This part of the role needs your structure, momentum and excellent communication.
You’ll also support:
23. Admin tasks
24. Team projects
25. Process development
26. Day-to-day clinic teamwork
Full training and ongoing support are provided on the job.
This role would suit
27. Someone from the veterinary sector who wants to build a career on the client-care side
28. Someone from a fast-paced customer environment (health, hospitality, retail, service) who wants something more meaningful and progressive
29. A people-person who also loves animals and enjoys building trust during difficult moments
What you get in return
You’ll join a supportive, friendly team where your role genuinely matters.
Benefits include:
30. Pension scheme
31. 20% discount at The Vet Group, Pets at Home and the Groom Room
32. Access to wider discounts and cashback offers
33. CPD opportunities through the Vets4Pets Learning Academy for those who progress strongly through onboarding
34. Additional surgery-based benefits (shared on application)
Does this sound like you?
Get in touch today!
35. Your CV
36. A short covering letter telling us why you’d be great for this role
Vets4Pets is an equal opportunities employer.
We look forward to hearing from you.