Office Administrator / Customer Service Assistant
Wellingborough, Northamptonshire | Full-time, Permanent | £27,000 – £30,000 per year
About Us
We are a well-established, family-run food wholesale business, supplying fresh, ambient, and frozen products to cafés, restaurants, pubs, hospitals, garden centres, and more. With over 28 years of experience, we pride ourselves on excellent customer service, a friendly working environment, and strong team spirit.
The Role
We're looking for a reliable, organised, and friendly individual to join our small office team. This is a key customer-facing role, where you'll be the first point of contact for incoming calls and emails, supporting customers with orders, queries, and account management. While primarily office-based, you'll occasionally assist with warehouse or delivery support during busy periods.
Key Responsibilities
* Answer and manage customer calls and emails
* Process orders accurately and efficiently
* Set up new customer accounts and provide access to online ordering
* Work closely with the sales team to onboard new customers
* Prepare daily picking lists for the warehouse team
* Organise delivery runs for drivers
* Assist with social media updates and basic office tasks
* Ensure compliance with ISO 22000 food safety standards
Occasional Responsibilities
* Assist in the warehouse during peak times
* Cover local deliveries if you hold a UK driving licence (preferred, not essential)
What We're Looking For
* Experience in an office or customer service role (preferred)
* Strong communication skills and a friendly telephone manner
* Good computer skills with confidence to learn new systems (training provided)
* Organised, detail-oriented, and a strong team player
* Positive attitude with a willingness to help out where needed
* Full UK driving licence (preferred but not required)
Why Join Us?
* Be part of a supportive, family-run business
* Enjoy a varied role with both routine and hands-on tasks
* Full training and ongoing support provided
* Opportunity to take on responsibility and grow within the team