Head Receptionist (Reception Team Leader / Manager)
Location: GP Surgery – Leamington Spa Hours: 37 hours per week, Monday to Friday Working Window: Between 7:45am and 6:00pm
Salary: £30,000 – £31,000 per year
Additional Pay: Performance Bonus
About the Role
We are a forward-thinking, patient-focused GP Surgery in Leamington Spa seeking a confident and compassionate Head Receptionist / Reception Team Leader to join our close-knit team.
As the first point of contact for our patients, you’ll lead by example—offering a welcoming, calm, and organised presence. You’ll guide patients to the most appropriate clinicians, supervise a small team of five, and oversee the day-to-day operation of our busy front desk.
This varied role includes managing calls, booking appointments, and handling a steady stream of administrative duties. With strong communication, computer literacy, and a professional phone manner, you’ll inspire your team to deliver an exceptional patient experience—even when the day feels hectic.
Key Responsibilities
* Lead and mentor the reception team across a 5-day schedule
* Manage high volumes of calls and face-to-face patient interaction
* Oversee appointment bookings and data entry with precision
* Maintain smooth communication between reception and clinical teams
* Handle administrative duties, paperwork, and incoming documentation
* Coordinate rotas and provide basic HR support
* Uphold a calm, positive environment under pressure
Experience & Skills Required
* Minimum 1 year of NHS experience (essential)
* Proven leadership or team management experience
* Strong organisational and multitasking skills
* Excellent phone and interpersonal etiquette
* Proficiency in clinical IT systems and Microsoft Office
Benefits
📅 Additional Leave Extra days off to recharge
🎉 Company Events A supportive, social atmosphere
🛡️ Company Pension Secure retirement planning
🚴 Cycle to Work Reduce your carbon footprint
🅿️ Free Parking On-site parking available
🌿 Wellbeing Program Mental and physical health support
💼 Sick Pay Paid time off when needed
🗓️ Schedule Day shift, Monday–Friday
If you're ready to take the lead in a warm and dedicated healthcare setting, apply now and make a real difference to our patient community.