The ICT Department is seeking a friendly, enthusiastic and knowledgeable Senior System Administrator with excellent organisational skills and the ability to manage priorities.
The role will primarily be to support, maintain and configure the Trust's EPMA system eMeds.
The ideal candidate will have previous knowledge of EPMA systems and workflows (ideally OPTUM/eMis) and a broad understanding of the requirements of the clinical teams using the system.
Qualifications
* Knowledge of ePMA systems, Datix & RiO
* Experience of system configuration
* Experience of testing and implementing functionalityExcellent verbal and written communication skills
* High level of computer literacy on software packages such as Excel and Word
* Meticulous attention to detail
* Relevant NHS experience
Key Responsibilities and Tasks
* Configuration of the eMeds system following the change management process
* Understanding and resolving complex help desk issues through to resolution
* Produce and maintain team documentation such as user and process guides
* Provide support and knowledge to all staff and nominated users
* Provide additional support to the Datix team during busy periods or absences
* Manage planned and unplanned downtime
* Deputise for the eMeds Configuration Lead
* Assist the eMeds Configuration Lead with testing/implementation during upgrades
* Supervision of junior members of staff
* Configuration & optimisation of the ePMA system – eMeds
* Providing second and third-line support for eMeds system support calls escalated via the ServiceDesk or directly
* Understanding and interpreting complex issues presented by end users to ensure an appropriate response
* Performing diagnostic testing to identify sources of reported faults
* When faults cannot be resolved internally, liaising with the 3rd party supplier to achieve a resolution quickly
* Communicating the next steps to the end user concisely and ensuring all stakeholders are aware of implications and any other complexities
* Maintaining records on the ServiceDesk of all communications, next steps, and outcomes
* Resolving complex and sometimes sensitive issues that cannot be resolved by the ServiceDesk
* Maintaining documentation as required; Standard Operating Procedures, User Guides, Process documents
* Liaising with the relevant senior managers regarding change requests for the Trust’s eMeds and Datix systems
* Provide advice to other departments and project managers regarding the development of new systems which impact eMeds and Datix
* Assist with testing programmes for new functionality, upgrades, and after downtime
* Liaising with end users and other departments to arrange system maintenance during planned and unplanned downtime
* Provide limited basic training to end users
* Work closely with the support teams to deliver the ICT Strategy and replacement clinical system within the context of national ICT and other related strategies and policy documents
* Commit to delivering the vision for ICT across the Trust working with the appropriate personnel to achieve successful implementation
* Develop and maintain good working relationships within the department, the Trust and wider community
* Maintain up-to-date knowledge of NHS Information requirements as they apply to the Trust and its systems
* Participate in regular personal development reviews
* Comply with all Trust policies and procedures
* Undertake any additional duties as directed by the Information systems manager and Head of ICT
* Provide accurate advice to health professionals and managers
* Assist the Systems Configuration Lead – eMeds with selection and recruitment of staff within the eMeds and Datix teams
* Train new members of staff and deputise for the System Configuration Lead eMeds in their absence
* Ensure direct reports are well defined, receive supervision, and are motivated according to the Trust’s Performance Development Review System
* Handle discipline, grievance, poor performance and sickness issues for direct reports in accordance with the Trust’s policies and procedures
* Ensure staff comply with health and safety at work
* Promote teamwork, communication and development within the ICT department
Interview & Application Information
Interviews are planned for 9th June 2026.
This advert closes on Wednesday 29 Apr 2026.
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