We are seeking a friendly, customer focused team member to join our Customer and Communications Department as Customer Service Officer in a Temporary Full‑Time, Fixed Term Maternity Leave Position.
This position is based in Colac, located within two hours south‑west of Melbourne.
Responsibilities
As Customer Service Officer, you will ensure that Council:
* Has an efficient and responsive service that provides residents and customers with the required information about Council services and processes.
* Provides a customer service experience consistent with Council’s values and best practice standards.
* Is responsive to customer needs from face to face, telephone and digital services.
Qualifications
To support your success in this role you will:
* Demonstrate highly developed interpersonal skills in relation to working as part of a team, working with minimal supervision, using initiative and adapting to a constant changing and fast‑paced environment.
* Have excellent communication skills and demonstrated problem‑solving abilities.
* Demonstrate sound administration and clerical experience including cash handling and reconciliation.
* Have excellent customer service skills with demonstrated experience in Reception and Call Centre operations.
* Demonstrate well‑developed computer literacy and skills, including experience in using databases, CRM technology and other computer software programs.
* Demonstrate an ability to think laterally to source accurate information quickly and effectively.
Salary information: $67,226.64 to $70,836.48 per annum plus superannuation.
Applications close on Wednesday 27 May 2026 at 11.59pm.
Application Information
* Information to be included with your application:
o Letter of application
o Current resume
o Key Selection Criteria Responses
Please note: we reserve the right to conduct interviews with suitable candidates prior to the closing date.
Colac Otway Shire Council is a child safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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