As a K&N IS Systems Support Advisor, you will be responsible for providing IS application and systems support activities Warehouse Management, Transport Management, both hosted in an AWS environment, and Automation Managementto the LCST contract.
As such, you will be part of a high performing team, playing a critical role in managing the customer and user experiences, and contributing to the overall success of both the contract, and organisation.
To achieve this, you will engage and communicate with internal and external stakeholders, vendors, and service providers, to ensure the services provided are effectively supported, whilst protecting operational service and contract performance to committed delivery standards.
How you create impact
1. Trouble shooting and providing Application support for Blue Yonder Dispatcher Warehouse Management, Oracle Transport Management, (both hosted on AWS), & WCS Automation, across multiple sites (Bicester, Donnington & Longtown) and environments (Development, Test, Training, Production etc)
2. Raising / managing tickets with multiple support desks within the contract (Topdesk & JIRA)
3. Investigating and analysing Support Requests 1st and 2nd line
4. Raising and Managing tickets with 3rd party suppliers for application support
5. Supporting Emergency Incident management to restore services
6. Support the development, implementation and configurati...