* Location: Cheshunt, Hertfordshire, EN8 9XQ. Bishops College
* Employer: Borough of Broxbourne
* Salary: £40,115.40 per annum
* Contract: Permanent
* Working pattern: Full Time
* Hours: 37 hours per week
* DBS check: Required
* Closing date: 31/05/2026
* Reference: PHSO
Position Overview
Housing Solutions Officer (Homelessness) – join our Housing Solutions Team to support individuals at risk of homelessness. This role involves interviewing, assessing and advising clients to secure stable housing solutions.
Key Responsibilities
* Interview, assess and support clients facing homelessness.
* Manage a caseload of clients, providing tailored advice and housing solutions.
* Collaborate with colleagues and external agencies to deliver clear, lawful support.
* Make decisions based on a comprehensive understanding of local authority homelessness duties and relevant legislation.
Qualifications & Experience
* Previous experience working within a local authority housing or homelessness setting.
* Knowledge of housing and homelessness law, including local authority duties.
* Experience in a customer‑facing role, with excellent communication skills.
* Fluent spoken English; good written and analytical skills.
* GCSE (or equivalent) in English and Maths.
* Full driving licence.
* Motivation and genuine interest in helping people.
Skills & Personal Attributes
* Strong interpersonal skills to conduct sensitive conversations with clients.
* Ability to set expectations clearly and manage client expectations effectively.
* Good organisational and analytical abilities to manage caseloads.
* Team‑work orientation and a commitment to the Council’s core values of Teamwork, Innovation, Effectiveness and Respect (TIER).
Benefits & Working Environment
* Hybrid working arrangements (office-based during probation).
* Comprehensive induction programme and ongoing training and development.
* Generous leave entitlement and full training programme.
* Membership of the Local Government Pension Scheme.
* Free membership to local leisure facilities – gyms, swimming pools, fitness classes, etc.
* Inclusive and supportive workplace with a strong commitment to safer recruitment, safeguarding and welfare of vulnerable groups.
* Equal opportunities employer.
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