SF have partnered with an organisation in CV6 who are looking for a Customer Service Administrator to join the team. Salary: up to £29,000 Working pattern: full time Monday to Friday on site Responsibilities will include: Returns Repatriation - Manage asset returns from the field to appropriate locations based on client agreements and industry guidelines. - Track asset movement using asset management systems. - Investigate discrepancies and reduce asset loss rates. MAP Relationship Management - Serve as the operational liaison between the company and various Meter Asset Providers (MAPs). - Ensure timely updates on asset status and repatriation are communicated to MAPs. - Maintain compliance with MAP-specific requirements, including SLAs, audit trails, and reporting formats. - Resolve disputes and discrepancies relating to asset conditions, location, or timeliness. - Maintain an updated contact matrix for MAPs and ensure smooth information exchange. Client Relationship Management - Act as the primary point of contact for our clients. - Resolve disputes and discrepancies relating to asset condition, location, or timeliness. - Maintain updated service contracts in line with process and client requirements and ensure smooth information exchange. - Produce internal and external reports to monitor performance KPI's. Regulatory Compliance & Reporting Analysis - Ensure all activities compl...