Company Description/ Business Unit Location: Field Based (hybrid with travel to Basingstoke office at least once per month) Employment Type: Full time, permanent Salary: Competitive salary plus up to 12% annual bonus Hours: 37 hours per week Monday to Friday Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us? LI-CL1 LI-Hybrid This is the job We are seeking a results-driven Strategic Account Manager to nurture, retain, and grow a high-value portfolio of key customer accounts worth approximately £1.5 million. The successful candidate will act as the primary point of contact for clients, fostering long-term relationships, gaining a deep understanding of their business needs, and delivering tailored solutions that enhance customer satisfaction and drive revenue growth. This role requires close collaboration with internal teams to ensure seamless service delivery and to identify opportunities for upselling and cross-selling. The Strategic Account Mana ger will possess in-depth knowledge of Drivetech’s full range of products and services, offering a consultative, solution-based approach aligned with the customer’s needs and business objectives—particularly in relation to fleet risk management and driver training. What will I be doing? As a Strategic Account Manager, you’ll be actively driving success across a portfolio of high-value client accounts. Your day-to-day responsibilities will include: Managing Client Relationships Building and deepening long-term partnerships by understanding client goals, needs, and timelines Leading regular client meetings to review progress, resolve challenges, and uncover new opportunities Managing expectations and delivering on all commitments and Service Level Agreements (SLAs) Driving Account Strategy & Growth Creating and executing strategic plans to retain and expand key accounts Leading contract discussions and negotiating pricing for both new and existing business Spotting and pursuing upselling and cross-selling opportunities to boost revenue Collaborating with internal teams to design tailored solutions that meet client objectives Monitoring market trends and competitor activity to identify growth potential Leading Client Onboarding & Training Overseeing the onboarding journey for new corporate clients, ensuring a smooth and professional experience Delivering training and support to help clients maximise the value of Drivetech’s products and services Guiding clients through features, functionality, and best practices to help them achieve success Monitoring Performance & Reporting Tracking client performance metrics to ensure alignment with their business goals Preparing and presenting regular performance reviews, showcasing results and planning next steps Maintaining accurate records and tracking all activity using CRM systems and relevant tools You will be required to work from the Basingstoke office at least once per month to support collaboration and maintain strong internal relationships. What do I need? To succeed in this role, you’ll need to bring a strong blend of commercial insight, customer focus, and strategic thinking. You’ll be: Demonstrating proven consultative sales and negotiation skills Delivering driver risk management solutions with confidence and expertise Producing accurate financial sales forecasts to support business planning Meeting and exceeding sales targets and performance objectives consistently Achieving high levels of customer satisfaction and securing positive feedback Providing solution-based support to customers with complex requirements Showing the Right Skills Working independently with high levels of motivation and initiative Thinking innovatively and approaching challenges with an entrepreneurial mindset Building strong, trusted relationships with both internal and external stakeholders Using Microsoft Office applications confidently and effectively Collaborating as a dedicated and supportive team player Personal Characteristics You’ll also be: Tenacious and results-driven, always seeking ways to improve outcomes and mitigate risks Collaborative and well-connected, building valuable networks and leveraging team strengths Clear and open in communication, sharing relevant information across the organisation Strategically aligned, contributing actively to company goals and direction Constructively challenging, questioning the status quo to enhance performance and service Coordinating cross-functional teams, ensuring IT, Product, and Operations align to deliver client success Additional Information We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including: 25 days annual leave plus bank holidays holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.