Service Excellence: Oversee highquality service management ensuring continuous improvement in client services. Proactively manage resources and planning to maintain fully trained personnel. Ensure a clientoriented approach reflected in positive client feedback (NPS scores). Deliver Securitas highquality standards in line with clients Service Level Agreements (SLAs). Achieve operational performance targets including indirect costs labour efficiency employee turnover diversity and inclusivity. Monitor branch KPIs related to people safety operations customers and finance. Collaborate with the Protective Services Development Manager (PSDM) to drive service excellence and operational effectiveness. Leadership: Foster high levels of employee engagement promoting Securitas Core Values and Purpose. Recognize and reward outstanding staff performance through nominations and awards. Implement proactive succession planning to ensure operational continuity. Cultivate a continuous improvement culture aligning operations with key performance outcomes. Strong leadership with the ability to inspire and motivate teams. Goaloriented mindset with an empathetic and peoplefocused approach. Proven track record in delivering operational excellence. Strong business acumen and commercial awareness. Ability to build and maintain professional relationships and networks. Excellent written and verbal communication skills. Ability to build and lead highperforming teams. Experience in team leadership and managing conflicting priorities. Proven track record in operational service delivery with a strong focus on customer service. High level of professionalism integrity and personal presence. Experience in P&L ownership forecasting and budgeting. Right to work in the UK 5 year Checkable Employment History Driving Licence Qualifications : Essential: Strong people management skills with experience in leading and motivating diverse teams. Understanding of using processes to drive operational efficiency. Knowledge of Health & Safety (H&S) regulations and their impact on employees. Ability to use business intelligence tools to optimize operations. Willingness to work flexibly including outofhours shifts to engage with staff. Desireable: Security Industry experience SIA Licence Additional Information : Its great to see youre considering a career with us here at Securitas UK! Youre one step away from joining our global team of over 375000 professionals. Ready to take the next step Click Im Interested to submit your CV. Questions Reach out anytime at Why Choose Securitas UK At Securitas UK we are on a mission to make the world a safer place driven by our core values of Integrity Vigilance and Helpfulness. We foster empowerment innovation and growth offering industryleading training and career development opportunities. What You Can Expect Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application and we appreciate your patience. Need support Were here to helpjust drop us an email. Diversity & Inclusion: Be Yourself at Securitas We are an allinclusive employer embracing individuality and diversity as key to our success. Our belonging strategy focuses on: Career Growth: Clear pathways from apprenticeships to leadership programs. Inclusive Leadership: A culture of respect transparency and collaboration. Fair Pay & Benefits: Competitive equitable compensation and benefits. Our Commitment to You We support our workforce through initiatives such as: Employee Networks Safe spaces to connect and influence policies for change. Race at Work Charter & Armed Forces Covenant Supporting equality and inclusion. Disability Confident Employer Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification We commit to guaranteeing an interview to anyone who discloses a disability at screening providing they live within the location requirements. Health & Wellbeing Programs Mental health support and workplace wellness. Neurodiversity Top Employer Certification Leading inclusivity for neurodivergent individuals. We celebrate diversity yearround with events like BSL Week International Womens Day PRIDE and Black History Month and so much more! Take the Next Step Join us and be part of a team that values you. Click Apply Now and start your career with Securitas UK today! Remote Work : No Employment Type : Fulltime Key Skills Corrosion Inspection,Evaluation,Drafting,Activex,HR Operations Experience: years Vacancy: 1