Clerical Officer – Stockport NHS Foundation Trust (Hazel Grove, UK | £24,465/year)
Are you an organized, proactive individual with a passion for supporting healthcare services? Stockport NHS Foundation Trust is currently hiring a Clerical Officer to join its Audiology Department in Hazel Grove, offering a competitive salary of £24,465 per year. This permanent, full-time role is ideal for candidates who thrive in fast-paced environments and want to make a meaningful impact behind the scenes in the NHS.
If you’re detail-oriented, confident in communication, and ready to contribute to patient care through administrative excellence, this opportunity offers stability, purpose, and professional growth.
About Stockport NHS Foundation Trust
Stockport NHS Foundation Trust is a respected healthcare provider serving Greater Manchester and surrounding areas. Known for its commitment to patient care, innovation, and community engagement, the Trust offers a wide range of services across multiple specialties. The Audiology Department plays a vital role in supporting patients with hearing impairments, and the Clerical Officer is central to ensuring smooth operations and timely care delivery.
Position Overview
As a Clerical Officer, you’ll be the first point of contact for patients, families, and healthcare professionals. You’ll manage communications, schedule appointments, organize resources, and support the Audiology team with essential administrative tasks. Your work will directly impact patient experience and departmental efficiency.
This is a hands-on role that requires professionalism, empathy, and a strong sense of responsibility.
* Position Title: Clerical Officer
* Department: Audiology
* Employer: Stockport NHS Foundation Trust
* Contract Type: Permanent
* Salary: £24,465/year (Band 2)
* Work Arrangement: In-person, full-time
* DBS Requirement: Standard DBS check (£26.90 deducted from first salary) + annual update service (£16)
Key Responsibilities
Reception & Communication
* Handle telephone, email, and text enquiries from patients and healthcare professionals
* Support face-to-face interactions, including with patients who are deaf or hard of hearing
* Use Relay services to communicate with deaf patients when required
* Type clinic reports and letters to support Audiologists
Patient Care & Support
* Maintain confidentiality of patient information
* Organize patient transport, including ambulances and taxis
* Issue replacement batteries and assist patients during incidental contacts
* Ensure patient notes are available for clinics
Scheduling & Coordination
* Book and reschedule clinic appointments to optimize workload
* Organize battery distribution to local centers, considering stock levels
* Coordinate hearing aid repairs and earmould shipments with manufacturers
Resource Management
* Ensure safe and efficient use of equipment and consumables
* Monitor and order departmental supplies
* Support the efficient management of departmental resources
General Administration
* Assist with departmental upkeep and logistics
* Contribute to health and safety checks and equipment maintenance
* Collaborate with colleagues to ensure smooth day-to-day operations
Ideal Candidate Profile
This role is perfect for individuals who:
* Have experience in clerical or administrative roles (NHS experience is a plus)
* Are confident communicators, both in writing and in person
* Are comfortable working with patients, including those with hearing impairments
* Can manage multiple tasks and prioritize effectively
* Are detail-oriented and committed to accuracy
* Understand the importance of confidentiality and safeguarding
* Are proactive and able to work independently as well as part of a team
Why This Role Matters
Clerical Officers are the backbone of healthcare administration. At Stockport NHS Foundation Trust, your work will ensure that patients receive timely, respectful, and well-coordinated care. Whether you’re scheduling appointments or supporting clinical staff, your contributions will help improve outcomes and enhance the patient experience.
This is more than just an admin job—it’s a chance to be part of a trusted healthcare institution and make a real difference every day.
Safeguarding Commitment
Stockport NHS Foundation Trust is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to uphold these values by implementing policies, acting promptly on concerns, and communicating effectively.
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