AR E YO U TH E ON E?
A s ou r Nati onal Supp ort Engi neer, yo u wi ll supp ort th e dem and o f i n- warr anty repa irs o f Sams ung whi te goo ds
Yo u wi ll b e work ing wi th Sams ung, ensu ring deli very agai nst perfor mance targ ets. Th is ro le wi ll cons ist o f repai ring i n warr anty whi te goo ds inclu ding frid ges, wash ing mach ines & cook ing prod ucts.
T o b e consi dered fo r th is ro le, yo u l l ne ed a fu ll U K driv ers lice nce, flexib ility fo r regu lar tra vel an d overn ight sta ys.
I f yo u r e a n engi neer, wh o lov es solv ing custo mers prob lems APP LY NO W!
WH AT YO U L L B E U P T O
PERFOR MANCE
Deli ver a cust omer exper ience th at ensu res a fir st- ti me fi x solu tion. Comp lete repa irs t o a hi gh stan dard t o mini mise reca lls an d main tain a lo w Cust omer Rep eat Rep air Rat io ( CR RR).
Consis tently dri ve a n outsta nding cust omer exper ience, meas ured thro ugh Ne t Prom oter Sco re ( NP S) & Cust omer Satisf action ( CS AT), Collab orate wi th th e Sams ung t o enha nce produc tivity an d me et requ ired targ ets
CUST OMER JOUR NEY
Collab orate wi th supp ort tea ms fo r effec tive tri age an d fir st- ti me compl etion, exc eed cust omer expect ations wi th proac tive communi cation, an d dri ve engag ement thro ugh surv eys
Uph old Bl ue Squ are val ues, util ise escal ation pat hs, an d repre sent th e bra nd whi le showc asing Sma rt Thi ngs an d conne cted liv ing
STAKEH OLDER MANAG EMENT
Enga ging wi th dive rse stakeh olders, inclu ding internal stakeholders, sen ior Sams ung stakeh olders, an d supp ort tea ms
Mainta ining professi onalism, adap ting communi cation sty les, an d embod ying Bl ue Squ are val ues ar e essen tial
REPOR TING & COMPL IANCE
Wo rk wi th stakeh olders t o deli ver outc omes, comp lete saf ety che cks, an d adh ere t o Sams ung stand ards usi ng too ls li ke Sa m Te ch an d HA SS.
Main tain knowl edge thro ugh trai ning, us e PP E t o prot ect prop erty, comp lete ri sk assess ments, an d clo ck i n an d ou t a s requ ired.
AR E YO U OU R PERF ECT PART NER?
Yo u r e experi enced i n whi te goo ds repa irs.
Yo u r e passi onate abo ut techn ology an d repa irs.
Yo u r e knowled geable i n elect rical an d elect ronic princ iples an d ca n app ly th em effect ively
Yo u r e saf ety- consc ious wi th a respon sible atti tude tow ard hea lth an d saf ety
Yo u r e a hol der o f a fu ll, val id U K dri vers lice nse
Yo u r e empat hetic, wi th gre at cust omer serv ice ski lls
Yo u r e adapt able t o ev er- chan ging work ing enviro nments
Yo u r e a n outsta nding commun icator, capa ble o f work ing wi th vari ous stakeh olders
Yo u r e skil led i n repor ting, compl iance, prob lem- solv ing, an d organi sation
WH AT YO U CA N EXP ECT FR OM U S
Compet itive Sal ary: £36,000 - £42,000 Pe r Ann um
Perfor mance Bon us u p t o 20%
Comp any va n
Comp any Si ck Pa y
Rewa rds Por tal
ETH IC Val ues - Empl oyee o f th e mon th: a cha nce t o wi n a £500 lifes tyle vouc her!
Develo pment Opportu nities ou r tea ms ha ve histor ically mov ed in to al l man ner o f oth er jo bs!
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