IT Support Team Lead (3rd Line) - Onsite - Bury
We’re looking for an IT Support Team Lead / 3rd Line Engineer to take ownership
of our support function and help improve IT operations and infrastructure.
You’ll lead the day-to-day IT support team, act as the senior escalation point
for complex technical issues, and contribute to infrastructure improvements
including an on-premise to Microsoft Azure cloud migration.
Working closely with the Platform and Engineering teams, you’ll ensure support
runs efficiently while they focus on platform development and DevOps initiatives.
Your Responsibilities
• Lead the IT support team and manage day-to-day operations
• Act as the 3rd line escalation point for complex issues
• Manage ticket queues and allocate workloads
• Oversee end-user support across hardware, software, networking and cloud
• Contribute to infrastructure improvements and Azure migration projects
• Build and document support processes and automation
• Mentor junior engineers and support team development
Tech Stack
Microsoft: Microsoft 365, Entra ID, Intune, Active Directory, GPO, SSO, Teams, SharePoint
Infrastructure: VMware (vCenter / ESXi), Dell servers & storage
Operating Systems: Windows 11, Windows Server 2019+, Ubuntu
Networking: Firewalls, OS10 switches
Database: Basic MS SQL administration (backups, instances, maintenance)
Security: Patch management, antivirus, 3-2-1 backup strategies
Nice to Have
AWS Cloud
Azure
Barracuda email archiving
Team Structure
Support Team: 4 engineers
Platform Team: 2–3 engineers (growing)
Reporting to the Platform Team Lead
Location
On-site – 5 days per week initially