Private Ambulance Crew Team Leader Salary:37,147.53 per annum Location:Andover44hours per weekwith 20 % of shifts being 12pm to 12am We are the PureGroup andarelooking to source a bright and crediblePrivate Ambulance Crew Team Leader. This is the perfect role for an ambitious, self-starter with a strong work ethicand great leadership skills. Who Are We? The Pure Group was formed with the primary focus to disrupt themarket andhas successfully grown intoa very successfulcollective of companies, specialising in end of life and later life planning including funeral plans, insuranceproductsand Cremation services. We are fast moving, high growth, entrepreneurial, direct to consumer, and regulated by the FCA. Our locations include Hampshire,Midlandsand Scotland, with a continued expansion programme. We are themarket leader, and our brand awareness is phenomenal, being thebest-knownbrand in a growing sector. We have more 5* reviews on Trustpilot than any of our competitors, with focussed ambition for continued growth, whilst maximising our competition edge. We have strong PureValues andtake pride incaring deeplyabout our customers and their loved ones. Wetake accountability, andwe never settlefor second best - working at Pure means being part of a growing, exciting Group, that makes a real difference to the people we serve. What does our successfulPrivate Ambulance Crew Team Leaderlook like? A true professional who is patient, resilient, with a caring, empathetic, supportive nature. Not easily fazed, comfortable being in the presence of the deceased, and supporting their physical dignified removal.A strong teamplayer but able to work autonomously, with a good understanding of what quality is, and passionate about delivering first class customer care. You will have strong emotional intelligence with empathetic communication skills and be of smart appearance. You will be willing to learn, willing to help others, and have a positive, friendly, flexible,can-doattitude. You will also hold a clean driving licence and drive with care. The Role This role will be road and office based, supporting theAndoverPrivate Ambulance Teams. A flexible approachregardingstart/finish times is essential along with flexible days as some weekend work will berequired. The Team LeaderoverseestheAndoverPrivate Ambulance Teams, ensuring that the Companys policies and procedures are understood and adhered to. You will act as a dedicated point of contact for theAndoverPrivate Ambulance Teams for resolving queries, issues and feedback and ensuring that they are dealt within a timely mannerand work with the management team to drive continued improvements. Key Responsibilities To conduct regular 1:1meetingswith the team to review performance, share ideas and seek areas of improvement or clarification. Collate common issues and personal issues resulting from 1:1 or team meetings and seek resolution within the Company and provide feedback asappropriate. Monitoring absence, including the completion ofReturn to Workdocumentation To work alongside the Private Ambulance team either alone or with joint activity with the team. Collaborate with the Scheduling team to feedback on problems and improvements that could be made to the planning cycle. Organise (andparticipatein) the on-call rota and resource appropriately. Recruit personnel in advance of need to ensure operational efficiency. Lead the induction of new employees to ensure they are compliant with the required standards of performance and Company procedures. Keep visual inspection of the vehicle fleet, flagging any routine checks, planned maintenance and reactive maintenance to the Fleet Manager Monitor the team to ensure they behave appropriately and are presented in a manner that is fit torepresentthe Companys brand. Ensuring the Private Ambulance teams compliance with statutory and company guidelines forappropriate legislationsuch as Health and Safety and working Time directives. Alerting and informing the Drivers Operations Manager to any potential infringements and make recommendations as to practical remediations Act as a team leader to all the Private Ambulance Teams; serving as a role model,coachingand mentoring them to achieve the Company standards and their adherence to policy and procedure Ensure thatthe mortuary, transferareaand coffin store are used correctly, safely and with consideration to others. Adhere to the current company policyregardingdata protection Supporting your team in achieving andmaintainingcompetency Our Benefits Generous 30 days holiday plus bank holidays Bupa Health Cash Plan Life Assurance Company Pension, or option for SMART Pension. Family friendly occupational benefits Employee Assistance Programme, including access 24/7 Comprehensive Induction Learning and Development Academy Discounted Gym membership Cycle to work scheme. If you are wanting to join a Group, that is fast moving, makes things happen, and has the means to invest in its future and its people - and truly respects what you do, then this could be just the job you are looking for Equal Opportunities The Pure Group strives to be an equal opportunityemployer, andactively encourages applications from all backgrounds no matter your age, gender, gender identity, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and believe it enriches our work, drives innovation, and fosters a supportive and caring environment. We encourage you to let us know if you would like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey.