Join to apply for the Shared Services Manager role at NHS Scotland.
About The Organisation
National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same – to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.
NHS National Services Scotland (NSS) is a national NHS Board operating right at the heart of in partnership with other NHS Boards (including Public Health Scotland) providing expert support and advice at a strategic and operational level through the delivery of effective corporate services. NSS supports NHS Scotland to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same – to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.
The Post
Are you an experienced leader in the shared services space? Would you relish helping ensure the role that NSS plays in delivering shared services is market leading? This post of Shared Services Manager will be expected to lead, manage, develop, improve performance and service delivery of NSS Shared Services, own the Shared Services strategy on behalf of NSS and ensure services are delivered in line with agreed and continually improved performance standards (KPIs) to external customers in line with their organisational priorities.
The ideal candidate will provide a high quality, proactive and professional Shared Services offering to existing & potential customers of NSS by working collaboratively, focussing on benefits and gaining best value from service provision to promote and improve quality across NHS Scotland. They will manage the relationship between the Shared Services and customers ensuring performance and service issues are address appropriately. They will promote excellence in performance, customer service, customer experience and quality improvement.
This is a fantastic opportunity for an experienced leader to deliver on the development and implementation of quality improvement initiatives across the range of Shared Services that extend and enhance the NSS offering externally across NHS Scotland and beyond with the aim of becoming the Shared Services provider of choice.
The Candidate
You must be experienced in collaborative working and in developing effective and positive relationships with key stakeholders and providing a positive role model for partnership working and relationship management. You should have expert specialist knowledge in shared services acquired through relevant experience and will be educated to degree level with an appropriate, relevant postgraduate qualification or equivalent experience.
You will bring demonstrable experience at a managerial level within a relevant health care setting and have proven skills in leading and motivating staff in the delivery of a high quality service. Coupled with this you will have significant experience of managing operational services – preferably at a national level.
Location and Working Pattern
This post will be based at Gyle Square, Edinburgh or Delta House, Glasgow. Currently hybrid working. The work pattern for this post is Monday to Friday, 37 hours per week. It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.
Benefits
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.
Inclusion
NSS is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on NSS.wfrs@nhs.scot
Further Information
For an informal discussion on the post, please contact Kyle Clark- Hay, Associate Director Corporate Governance (Board Secretary) at kyle.clark-hay@nhs.scot
Closing date for completed applications is 19 September 2025.
Further information on NSS is available from: https://www.nss.nhs.scot/
Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
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