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We are looking for a Receptionist to join our family on a full-time basis. The ideal candidate will have previous hotel receptionist experience, excellent communication skills, and a strong attention to detail. This role involves delivering personalized service to guests and reports to the Reception Manager.
Location: 100 Princes Street
Employment type: Full-time
Working pattern: Shift work, 5 days on, 2 days off
Red Carnation Hotel Collection is a family-owned hotelier with 18 properties worldwide. We are proud to have received numerous awards, including AA's Hotel Group of the Year 2024, and to be committed to employee development and sustainability.
Key Responsibilities:
* Checking in and out guests, providing outstanding service.
* Managing guest requests and creating memorable experiences.
* Handling administrative duties, including compiling guest accounts and maintaining a tidy reception area.
* Addressing guest concerns professionally, ensuring timely resolution, and escalating issues when necessary.
Qualifications and Skills:
* Previous hotel receptionist experience, preferably in a luxury or five-star setting.
* Strong verbal and written communication skills.
* Excellent attention to detail and organizational skills.
* Passion for hospitality and guest satisfaction.
* Ability to multitask effectively while maintaining high standards.
Benefits:
* Holiday allowance starting at 20 days, increasing up to 27 days plus 8 bank holidays.
* Professional development opportunities from day one.
* Recommend a Friend scheme worth up to £600.
* Enhanced maternity and paternity leave.
* Discounts on food, beverages, and accommodation at Red Carnation Hotels.
* Paid volunteering days, Employee Assistance Programme, and social events.
Equal Opportunities: Red Carnation Hotels is an Equal Opportunities Employer, committed to diversity and inclusion.
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